How Whirlpool is improving quality and driving increased customer satisfaction and retention

How Whirlpool is improving quality and driving increased customer satisfaction and retention

In this webinar, you’ll hear from Whirlpool on how they are leveraging internal and external customer feedback in tough economic times to improve quality, drive increased customer satisfaction and retention, and gain competitive insight. This customer feedback comes directly from customers and repair people into Whirlpool’s support and service organization, as well as from customers talking about products and services online.

You’ll also learn how Attensity Voice of the Customer and Market Voice can be used to analyze customer feedback and information found in web community and discussion forums, online product reviews and countless social media sites.

View the on demand event!

Improving Quality and Driving Increased Customer Satisfaction and Retention – Whirlpool and Attensity from Attensity Corporation on Vimeo.

Back to Top