Attensity Wins BeyeNETWORK 2010 Vision Award for Business Impact
Lauded for Impressive List of Outstanding Benefits for Its Advanced Text Analytics Application Used for Voice of the Customer Analytics
PALO ALTO, California, November 3, 2010 — Attensity™, the leader in Customer Experience Management software applications that generate value from unstructured text, today announced that Attensity Analyze for VoC has garnered BeyeNETWORK’s 2010 Vision Award for Business Impact. Attensity Analyze for VoC is the company’s flagship solution for both deep-dive voice of the customer (VoC) and text analysis. Award winners are featured at www.beyenetwork.com/vision/award2010.
“We are very proud to be a recipient of BeyeNETWORK’s annual Vision Award for Attensity Analyze for VoC,” said Ian Bonner, president and chief executive officer of Attensity Group. “It’s a testament to our ability to deliver high-value applications that enable organizations to listen to, analyze and act on the voice of the customer through text analytics.”
BeyeNETWORK recognized Attensity Analyze for VoC in the advanced analytics category. The solution transforms text in surveys, emails, CRM notes, and social media, among other sources, into actionable insights with native dashboarding capabilities. These insights are delivered to customer service, marketing, and other departments, in order to improve retention rates and customer satisfaction. From uncovering product issues to revealing the voice of the customer to revealing potential fraud — Attensity helps companies manage customers throughout their lifecycle.
The Vision Award judges commended Attensity’s approach to extracting information in its implementation of Attensity Analyze for VoC at Whirlpool Corporation. Said judge Michael Brooks, a service line leader in the Strategy & Value group of healthcare professional services firm Dearborn Advisors, “Some of the outstanding benefits of the use of Attensity Analyze for VoC include improved customer service, reduced legal exposure, brand risk management and R&D feedback, which is an impressive list.”
Attensity was also recognized in the 2010 Forrester Groundswell Awards in the B2B Listening category. The Palazzo and The Venetian Las Vegas resorts were named a finalist due to their implementation of Attensity’s social media solution, Attensity360, for identification of key drivers behind online customer ratings.
Attensity will highlight the entire Attensity Analytics product suite at its third annual global user conference, Attensity Engage, November 9-10 at the Computer History Museum in Mountain View, California. Clients, partners and executives will join customer experience and social media visionaries for a dynamic exploration of the future of multi-channel Customer Experience Management. Details are at http://www.regonline.com/attensity.
BeyeNETWORK, a TechTarget Company, is an online network of sites that provide free resources for business intelligence professionals. The Network offers media in a variety of formats to fit the needs of Network subscribers and visitors, leading the industry with articles from industry experts, newsletters, executive spotlights, podcasts, expert-hosted channels and blogs. BeyeNETWORK coverage extends beyond business intelligence to include information management, data warehousing, analytics, performance management, data integration, information quality and data governance. For more information, visit the flagship website at www.BeyeNETWORK.com.
Attensity delivers an integrated suite of Customer Experience Management software applications to meet the demands of a new breed of empowered consumers. Attensity’s solutions are powered by semantic technologies that allow organizations to Listen, Analyze, Relate and Act (LARA) on information trapped in the unstructured text of multi-channel customer conversations. The comprehensive suite of applications addresses collective intelligence in social media and forums; the voice of the customer in surveys, e-mails and other customer contact points; web and call center customer response management; and web self-service. Thanks to Attensity, customers experience relevant, effective, fast and positive one-on-one interactions with companies, resulting in increased loyalty and satisfaction. With more than 500 installations worldwide, Attensity’s award-winning software supports 10,000-plus users in large government agencies and such innovative enterprises as Airbus, Bosch, Charles Schwab, JetBlue, Royal Bank of Canada, Siemens, Travelocity and Whirlpool. More information is at http://blog.attensity.com/, http://twitter.com/attensity and http://www.facebook.com/attensity.
©2010 Attensity Group. Attensity is a trademark of Attensity Group in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved.Back to Top