Attensity's flagship voice of the customer product

Attensity Analyze transforms text in emails, web forums, surveys, CRM notes, social media and other sources into actionable information with native dashboarding capabilities that reveal sentiments, trends, issues and root cause. Attensity Analyze is available in several different packages:

• Attensity Analyze for VOC: Available both in both OnDemand and Installable versions. Enables users to gain accurate insights from a wide variety of sources, including social media, surveys, CRM systems, and more. 
• Attensity Voice of the Customer Advantage: A customized program that delivers insight in the form of finished reports, dashboards, and insightful slide presentations directly to you around a variety of mission-critical initiatives. Perfect for those without in-house analytics resources or working to tight timelines on new product introduction, survey analysis, crisis monitoring, and other projects.
• Attensity Survey Advantage: A lower-cost, packaged solution designed specifically for survey analysis.
• Attensity Community Advantage: A lower-cost, packaged solution designed specifically for customer or employee community analysis.

Benefits

• Attensity’s unique LARA (listen, analyze, relate, act) business analysis methodology helps us better evaluate your needs and deliver the results you require for your business
• Starts the analysis process from the content of the text itself, eliminating guesswork and uncertainty, and ensuring the greatest level of accuracy on the market today
• Leverages a patented linguistic parsing engine that results in unrivaled levels of accuracy for downstream reporting
• Out-of-the-box, accurately and automatically identifies the many different “voices” that customers use to express their feedback (e.g., negative voice, positive voice, conditional voice, etc.), which helps you more clearly identify key events and relationships, such as intent-to-buy, intent-to-leave, customer “wish” events, and so forth
• Provides a complete picture, integrating structured and unstructured data from all of your customer-oriented systems for analysis
• Out of the box discovery and reporting environment and industry-targeted starter sets allow fast time-to-value
• Works with your existing data warehouses and business intelligence systems