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April 13, 2011
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The buzz around software that helps companies understand and leverage the voice of the customer is heating up! At the Gartner Customer360 Conference this month, the talk was all about Social CRM and the ways that companies can incorporate social media, and the customer conversations taking place there, into your business. Attensity was proud to see one of our customers, JetBlue Airwarys give its presentation on "Using Voice of the Customer to Drive Customer Engagement".

To help our telecom customers better listen, analyze, relate and act on customer conversations, Attensity recently introduced our new Telecom Industry Solution. The new offering is designed to make it easy for Attensity customers to implement and get fast ROI from Attensity’s industry-leading customer analytics and engagement applications. In conjunction with the release, Attensity introduced a new industry report titled: “What Social Customers Can Tell Telecom Providers About Their Business,” which provides an up-to-the-minute analysis of customer conversations about the telecom industry using the Attensity Telecom Solution.

I’m also proud to say that Attensity continues its award-winning streak. We’ve once again been named one of KM World’s Top 100 Companies, and we were named an Honoree in TMC’s first Social CRM awards. In addition, our Attensity team of experts continues to be sought out for thought leadership in industry media and events.

I’m pleased with Attensity’s momentum in this exciting market, and looking forward to this new quarter and the many more exciting developments we have in store!
Best Wishes,
Ian Bonner
Attensity CEO
01 Social CRM Use Cases From Attensity Customers
02 How Can Text Analytics Help You Uncover Customer Suggestions?
03 Are You Catching Your Promoters and Detractors “In the Act”?
04 What Social Customers Can Tell You About Your Business: Examples from Telecom
05 Attensity Customer JetBlue Airways Presented at Gartner Customer 360 Summit
06 Attensity Awards
07 Visit Us at Upcoming Events
08 Attensity in the News
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01 Social CRM Use Cases From Attensity Customers

Find out how Social Media and CRM are intersecting at companies today….

 

Read the full article here

 
02 How Can Text Analytics Help You Uncover Customer Suggestions?
The social customer gives suggestions every day, making the already daunting task of getting customer feedback and using it to drive product planning even larger with this potentially massive source of customer requirements.  Learn why this is the perfect problem for Text Analytics and how it is solved….

Read the full article here 
 
03 Are You Catching Your Promoters and Detractors “In the Act”?
Learn How Social Conversations relate to Net Promoter Scores, and how you can gain more information about the “why” behind the score….

Read the full article here
 
04 What Social Customers Can Tell You About Your Business: Examples from Telecom

Webinar On-Demand: Recent advances in text analytics have made it possible for companies to analyze unstructured text from customer comments captured in call center notes, emails and surveys, and even in online sources such as blogs, review sites and social media. Listen to this webinar recording to review actual examples from the telecom service and device industry where, like many companies today, providers are experiencing a major shift in the way customers interact with them.

Click here for on-demand webinar details

New Industry Study Available:What Social Customers Can Tell Telecom Providers About Their Business” Get an up-to-the-minute analysis of customer conversations about the telecom industry in this analysis generated using the Attensity Telecom Solution. Download this report for Insights into Telecom Customer Sentiment, Top Issues and Churn.  

Click here to get this informative report
05 Attensity Customer JetBlue Airways Presented at Gartner Customer 360 Summit
We just returned from the Gartner Customer360 Summit where Burke Powers, Jet Blue Manager of Customer Feedback did a fantastic job presenting “ Using Voice of the Customer to Drive Customer Engagement”. He shared how JetBlue Airways, ranked "Highest in Customer Satisfaction Among Low-Cost Carriers in North America" by J.D. Power and Associates, has adopted text analytics software solutions from Attensity to better understand customer sentiment, improve services, and even head off issues to improve Customer Experience Management (CEM).  
 
06 Attensity Awards
2010 TMC Social CRM Award: Attensity was named an Honoree of TMC’s(Technology Marketing Corporation’s) first 2010 TMC Social CRM Award, sponsored by TMC's Customer Interaction Solutions Magazine. Click here for details

KMWorlds 100 Companies That Matter in Knowledge Management List- For the fifth time, has been named as one of the world’s most important companies in the field of knowledge management. Click here for details

IT Innovation Award: “Attensity Analyze for German” is recognized as most innovative in the business intelligence category, given by “Initiative Mittelstand,” a German initiative that seeks to promote innovative IT products that support companies in enhancing their competitive position. Click here for details
 
07 Visit Us at Upcoming Events
SCORE 2011 -  This packed agenda is all about setting your Customer Experience Management Strategy.  Attensity friends will receive a $700 discount off the $1695 registration if you use this link. April 27-29, Boston, MA

Text Analytics Summit
, Join us to hear Attensity client Starwood's Voice of Customer case study!  Attensity expert Manya Mayes will also be speaking. Attensity friends can enter the code ATTENSITY to get a $200 registration discount. May 18-19, Boston, MA

SOCAP International 2011 Symposium, May 1-4, Las Vegas, NV

Forrester Customer Experience Management Forum, June 21-22, New York, NY
 
08 Attensity in the News
Why You Don’t Want a Social Media Strategy and Why You Should, Customer Management IQ
Click here for article

Las Vegas Hotel Performance Dashboard, Dashboard Insight
Click here for article

Attensity Announces New Text Analytics Solution for Carriers and Mobile Device Makers, TMCnet
Click here for article
 
 
 
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