Multi-Channel Text Analytics Solution
Attensity Analyze is the most comprehensive and accurate real-time solution for understanding multi-channel customer conversations. This patented analytics platform transforms text in social media, emails, surveys, CRM, notes and other sources into actionable insights. Attensity Analyze delivers the accuracy in identifying the data points needed to drive business decisions and actions.
Attensity Analyze lets you monitor and analyze millions of online sources for customer intelligence. Attensity Analyze continuously monitors and analyzes structured and unstructured data in review sites, blogs, forums (user forums, discussion forums, LinkedIn Answers, etc), emails, surveys, CRM, Twitter, Facebook, YouTube videos, mainstream news and more. It delivers a wide variety of out of the box web-based reports that help track and analyze ongoing relevant conversations about brands, products, competitors, identify influential opinion leaders and sources, understand sentiment and issues, and keeping on top of industry trends.
Attensity Analyze accurately and automatically identifies the many different “voices” that customers use to express their feedback (e.g., negative voice, positive voice, intent, etc.), which helps more clearly identify key events and relationships, such as intent-to-buy, intent-to-churn and customer “wish” events.
Industry’s Most Accurate Analytics
Attensity Analyze includes sophisticated analytics that make it possible for organizations to extract unprecedented business insights from customer conversations, including:
- Customer behavior profiling
- Detailed sentiment analysis
- Root cause of issues
- Understand conversations and emerging issues
- Monitor buzz
- Predictive analytics
- and more
Drag-and-Drop Visualization and Reporting Widgets
With its turnkey reporting wizard and analysis tools, Analyze offers a drag-and-drop approach and out-of-the-box widgets that allow users to quickly and easily build ad hoc reports around key themes, such as customer sentiment, product and service issues, intent to churn, emerging trends, and more. In addition, a comprehensive set of out-of-the-box reports and dashboards help users to start gaining insights in a matter of minutes.
Built for Big Data
Analyze helps large enterprise organizations deliver a superior customer experience, including expanded features that allow for wide-scale sharing while protecting the security of sensitive customer data.