Attensity Reporting

When using Attensity Service in conjunction with Attensity Analyze, you can see a wide variety of business-centric dashboard reports, including ones that show sentiment and issues by channel and product, agent performance, agent load, frequently asked queries and other key metrics. Our sophisticated natural language processing engines, developed with over 18 years of research, allow precision in your mining of the top issues facing your customers and allow you to respond more quickly.

The Attensity Analytics Suite allows organizations to listen to and analyze multi-channel customer conversations, to relate insights back to the business and to act  on these conversations, replying to customer queries quickly, engaging with influencers and key players, and turning feedback into collaborative product ideation.

Attensity Reports can help you optimize service operations, understand the impact of product improvements on consumer sentiment, get early warning of potential field issues, investigate potential fraud and reduce churn rates.

Attensity Analyze  captures a wealth of unstructured customer feedback in contact center notes, chat records, and other information, analyzes it and delivers actionable insights that allow you to drill down to the product/program/customer level to see what works and what calls for immediate action.

Through an early understanding of emerging customer issues and trends, you can further optimize activities by reducing inbound and repeat calls.