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Attensity for Customer Service
Customer service leaders recognize that the next generation contact center must have the ability to analyze and respond to customer conversations across multiple channels. That used to mean email and web as well as phone, but today those conversations are also taking place on social media sites like Facebook and Twitter, as well as in online reviews, comments on blogs, and directly with the company in surveys and call notes. For industry leading brands, the ability to analyze and respond across all of these channels can mean the difference between winning and retaining customers, or losing them to the competition.
That’s why industry leaders like Charles Schwab, Citigroup, JetBlue, Lloyd’s Banking Group, Siemens, Starwood Hotels & Resorts, Travelocity and Whirlpool use Attensity’s world-class social analytics and engagement platform for their social customer initiatives. Using Attensity, customer service organizations can:
Attensity’s integrated suite of applications allow customer service leaders to listen, analyze, relate and act on customer conversations, no matter where they take place – internally in CRM notes, emails and customer surveys, or externally on blogs, review sites or social media networks.
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