Attensity for IT Leaders

Enterprise-class platform for social analytics and engagement

Enterprise IT leaders are being challenged to evaluate, prioritize and implement applications in organizations throughout the enterprise that help the company better understand and engage with their customers. Whether it’s the marketing organization that wants to better understand  customer preferences and behavior, or customer service that needs a social customer engagement strategy, one common thread ties these initiatives together: the need to deliver a unified experience to the customer.

To achieve these goals, IT leaders need a single, integrated solution for enterprise-class social analytics and engagement that fulfills the requirements of these different organizations while delivering a robust, scalable technology platform that leverages these key capabilities across the enterprise.

That’s why industry leaders like Charles Schwab, Citigroup, JetBlue, Lloyd’s Banking Group, Siemens, Starwood Resorts, Travelocity and Whirlpool use Attensity’s world-class social analytics and engagement platform.

Using Attensity’s integrated suite of solutions, IT leaders can:

• Reduce operational costs by leveraging a text analytics platform for social customer analytics and engagement
• Unify social analytics and engagement deployments across the enterprise
• Ensure scalability with Attensity’s advanced data grid technology that processes social conversations at massive scale
• Integrate the analysis of unstructured text of customer conversations with the structured data stored in internal CRM, ERP, BI and other systems
• Deliver competitive advantage with an advanced solution that allows the company to listen, analyze, relate and act on customer conversations, no matter where they take place.

For more information click on the links in the QuickLinks section to download Attensity white papers.