Go beyond social media monitoring with Real-Time Social Analytics
In today’s hyper-connected world, social media and online customer interactions are changing the way companies do business from the outside in. Leading brands recognize that their customers are both passionate and vocal about their products and services, and they are sharing their experiences in conversations every day.
Until recently, however, social monitoring tools allowed you to listen to these conversations, but lacked the sophisticated analytics capabilities needed to derive critical business insights. Attensity enables you to go beyond mere social media monitoring to:
- LISTEN to social customer conversations from over 75 million online sources, including the full Twitter Firehose, Facebook, blogs, communities, forums and other sources.
- ANALYZE those conversations for key business insights, going beyond basic sentiment to get detailed reports on customer feedback about new products, campaigns, brands, service and support, and other business drivers.
- RELATE that intelligence to structured data within your existing customer systems such as CRM, ERP, BI, EFM and other systems.
- ACT with a Playbook that allows you to take charge of emerging issues and manage the customer experience based on your own organizational structure and business processes.
To learn more about how Attensity’s Social Analytics can help you take control of the customer experience, email us at firstname.lastname@example.org today.