Social Response

Engage with customers across the social web from a single application.

Attensity Respond is specifically designed to help enterprise social media teams, marketing and customer service organizations more effectively engage with customers communicating via social media.

Using Attensity’s patented semantic technology, Attensity Respond scans the full social web, seeking out cries for help, issue reports, compliments, complaints and more. Attensity Respond then categorizes these conversations and routes them for response to the appropriate person or team, and lets you track the communications within the application or within your existing CRM system.

Key Benefits

• Automatically organize social conversations into queues based on the content of the messages.
• Unified user interface lets you view conversations from multiple social sources like Twitter, Facebook, blogs, review sites and more.
• Route social conversations to the right person in your organization, based on your own business rules and processes.
• Mine social conversations for actionable business using Attensity Respond together with Attensity Analyze.
• Ensure outgoing social responses adhere to corporate policies and stay compliant with external regulations such as FINRA, Sarbanes-Oxley or HIPPA.
• Support multiple departments/business units through a multi-tenancy architecture.
• Integrates with leading CRM systems such as SAP, Oracle-Siebel, salesforce.com, Kana, eGain, and Microsoft CRM.

To schedule a personalized demo of Attensity Respond, email sales@attensity.com today.