Insurance Industry Solution

Using social analytics to deliver a differentiated customer experience

With new entrants luring customers away from established brands with low-cost offers designed to attract new customers and with coverage regulations in flux.

At the same time, costs for processing and claims resolution are on the rise, as  providers increasingly struggle to combat fraud. In this highly competitive market, leading insurance firms are looking for cost-effective ways to differentiate their offerings, win new business and retain loyal customers.

That’s why insurance industry leaders use Attensity’s world-class text analytics platform to drive their social analytics initiatives.

Using Attensity’s integrated suite of social analytics and engagement solutions, insurance providers can:

• Analyze customer sentiment around brands, offerings, services and more
• Detect early warning of potential issues before they become problems
• Identify and mitigate reasons for churn
• Uncover patterns in fraudulent activity
• Respond to customer requests for help with proactive service

Attensity’s Insurance Industry solution includes over 100 out of the box reports, dashboards and prebuilt analytics designed to get insurance carriers up and running quickly. Developed through extensive work with industry leaders, the Attensity solution saves you time and money by reducing upfront effort and gives you access to proven best practices tested in some of the world’s most demanding business environments.

To schedule a personalized tour of Attensity’s Insurance Industry Solution, email sales@attensity.com today.