Telecom Industry Solution

Attensity for telecom service providers and mobile device manufacturers

Today’s telecom and wireless service customers are some of the most vocal and passionate voices in social media. From sharing reviews of the latest new product and service introductions to asking for help and support, these customers increasingly turning to social media as a viable and even preferred channel for communicating their opinions and intentions.

That’s why industry leaders like Verizon Wireless, Versatel and Telefónica O2 use Attensity’s world-class social analytics and engagement platform to drive their social engagement initiatives.

Using Attensity’s Telecom Industry Solution, service providers can:

• Analyze customer sentiment about devices, competitors, services and more
• Measure product launch success to accurately forecast demand
• Detect early warning of potential issues before they become problems
• Engage with customers on any social media network from a single user interface
• Route and respond to social media conversations with proactive offers and solutions

Attensity’s Telecom Industry solution includes over 100 out of the box reports, dashboards and prebuilt analytics designed to get telecom customers up and running quickly. Developed through extensive work with industry leaders in the wireless and telecom markets, the Attensity solution saves you time and money by reducing upfront effort and gives you access to proven best practices tested in some of the world’s most demanding telecom environments.

To schedule a personalized tour of Attensity’s Telecom Industry Solution, email sales@attensity.com today.