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We’re seeking enthusiastic people who can apply a high degree of personal initiative and creativity in tackling comprehensive and complex challenges in the customer experience management, social CRM / semantic technology space.

If you’re interested in working at a global company with the speed and flexibility of a startup — a dynamic and innovative workplace in one of the hottest spaces in the industry — we invite you to apply.

If you are interested in jobs with Attensity, please send us an email and let us know what type of position you are interested in so that your message is routed to the right place: 

careers@attensity.com

About Attensity:

Attensity is a leading provider of corporate insight solutions based on proprietary data contextualization for Global 1000 companies. As a pioneer in natural language processing and sentiment analysis, Attensity’s solutions identify relevant and accurate information from multi-channel data sources using highly sophisticated and patented semantic technologies, analytics and context based discovery. Using Attensity’s integrated solutions, enterprise companies can interpret and “understand” massive amounts of structured and unstructured data from many different sources, thereby helping to improve the customer experience, manage brand equity, enhance revenue, mitigate business risk, and help inform business strategies. Visit www.attensity.com. Follow the company at blog.attensity.com, @Attensity, and facebook.com/Attensity.

Technical Consulting Lead

Position Summary:

As the leader of the Technical Consulting team, you will be a player/coach working with technical consultants, internal stakeholders, and customers to deliver and manage technical solutions and data associated with the Attensity suite of products. This is a technical role within the Professional Services team which requires deep technical knowledge and creative solutions. You are passionate about solving technical challenges. You possess a strong focus on quality and attention to detail. Naturally curious, you have a penchant for quickly learning new skills and technologies. You are collaborative and humble. You celebrate success and learn from failure.

Ideal candidates will have strong core Java programming skills, excellent design and problem solving skills, strong knowledge of web technologies including web servers, application servers, and web services.

Major Duties and Responsibilities:

  • Manage technical engagements for top enterprise customers
  • Assist with beta customer engagements for new products, and provide feedback to the product development organizations
  • Partner with Professional Services leadership and Sales to develop a plan for making sure Attensity is part of each customer’s core architecture through your strong product knowledge, client relationship-building and experience leading Java/J2EE/J2SE enterprise systems implementations
  • Develop and implement ETL solutions for customer data acquisition using ETL, scripting or programming solutions
  • Support the extraction environment for on-demand customers
  • Work closely and effectively with other members of the Professional Services team to produce solutions that meet customers' needs
  • Co-ordinate the setup of Attensity software installations and upgrades at customer sites
  • Proactively debug and resolve any issues relating to customer implementations. Issues could be related to, but not limited to, data corruption, systems scheduling, ETL workflows, application software administration and recurring data load failure due to load code or data format changes
  • Work with Knowledge Engineering team members on customization of linguistic rules and patterns to meet customers’ business needs
  • Adhere to production and version control processes and procedures
  • Mentor and manage direct reports in delivery, staff planning, timesheet management, performance appraisals and other operational and HR needs
  • Collaborate with client services and company leadership on sales, business planning, project coordination/staffing, and internal initiatives

Experience Required:

  • 10+ years of technical consulting experience with some management responsibility
  • 7+ years of experience in Java Coding/Debugging.
  • Responsibility for ETL creation (design, scripting, databases, extractions)
    o ETL can be defined as having sufficient technical skills to acquire source data, manipulate the data according to specific guidelines, and move the data to a new location via scripting/SQL/ETL tools.
    o Experience working with a variety of data inputs including CSV, text files, or database dumps loaded via FTP or direct database inputs.
  • RDBMS management and configuration experience.
    o Experience in one of the following DB technologies is required: Oracle 11g+, MS SQL Server 2014+, Teradata 13+ MySQL 5+, Vertica 6+
  • Web Server management and configuration (Tomcat, IIS, J2EE servers) and web browsers
  • Strong written and verbal English skills

Desired Skills/ Abilities and Requirements:

  • Strong Web Server/Application Server management & configuration
  • Strong Linux/Unix OS experience
  • Experience with scripting language like Shell Script/SED/AWK/Perl
  • Demonstrated proficiency in administering Java Application Server based applications in a third party hosted environment
  • Experience with ETL tools (Informatica, SSIS, Pentaho, etc.).
  • Strong working knowledge of SQL and experience with Database management and query tools (Toad, SQL Workbench, SQuirreL, etc).
  • 10+ years of Enterprise Software, Saas, Application and / or Content Management Experience
  • 5+ years of experience in one of the following DB technologies is required: Vertica (Ideal), Hadoop (Ideal), Oracle 11g+, MS SQL Server 2014+, Teradata 13+ MySQL 5+, Vertica 6+
  • Ability to communicate with business as well as technical customers to understand and resolve their issues
  • Highly organized and motivated
  • Some travel required – up to 25%.

Pluses:

  • Business Intelligence application setup and configuration (Business Objects, Cognos, Microstrategy, Oracle) 
  • Java Certification
  • Computational Linguistics experience

Education Required:

  • BS degree in EE or CS or equivalent work experience required

Senior Manager/Director of Product Management (Engagement Technologies)

Location:

Redwood City, CA

Position Summary:

We're looking for a dynamic person to manage our technical social media engagement strategy across our suite of enterprise applications.

  • Requirements of the Position:
  • Analyzing potential partner relationships for SM engagement
  • Managing the entire engagement product life cycle from strategic planning to tactical activities
  • Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
  • Developing and implementing a company-wide go-to-market plan, working with all departments to execute
  • Interact with customers to get content/analysis feedback and identify additional market opportunities

Required Skills/Experience:

  • 7+ years of experience in Product Management
  • Enterprise SaaS application experience and knowledge of online social media and related technologies
  • Proven ability to think strategically about market needs, business impact, and product design
  • Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition
  • Excellent organizational skills, analytic capabilities, and attention to detail
  • Proven ability to influence cross-functional teams
  • Strong communication skills

Desired Skills/Experience:

  • Experience with products offered by companies such as Hootsuite, Tweetdeck, Sproutsocial
  • Bachelor’s degree in Computer Science, Product Design, Business Administration, Engineering or related field
  • Strong user experience/design sense with a record of building great products 
  • Experience being a stakeholder in a scrum process

Sr. Systems Engineer

Location: Redwood City, CA- San Jose, CA

Position Summary:

Attensity is looking for a Systems Engineer to support our Data Center Operations with strengths in Linux systems administration, VMware and SAN, and a sense of urgency for this role. This is a great role for the System Engineer who enjoys a diverse technical role spanning Linux, VM, storage while providing additional support for the broader data center infrastructure, etc. If you prefer to work for a very employee-oriented firm where your work has a direct impact on the success of the organization, this could be the right opportunity for you.

Major Duties and Responsibilities:

  • Install, manage, and support Linux (RHEL, CentOS) servers
  • Manage VMware environment including vSphere, Site Recovery Manager, vCenter Operations Manager
  • Setup and administer open source servers: Apache, Tomcat, MySQL
  • Perform configuration management across Linux servers
  • Manage EMC VNX SAN storage
  • Develop and maintain scripts for process automation, systems and database administration, and reporting
  • Resolve complex issues or problems that impact, VMware, Linux, SAN and network environments
  • Maintain knowledge of current infrastructure technologies, timing and features of upcoming releases
  • Continually strive to automate and enhance operations by identifying areas of improvement, writing scripts, documenting the environment and processes
  • Perform other systems administration duties as project work and operational necessities require
  • Assist with IT service monitoring, asset management, backup/recovery, and business continuity functions

Required Experience:

  • 5+ years systems administration experience in Linux (RHEL, CentOS) and VMware
  • 3+ years VMware administration experience
  • Solid Linux systems administration - particularly with RedHat, CentOS
  • Proficient scripting skills
  • Experience with network monitoring and performance management tools
  • Understanding of TCP/IP Suite (TCP, UDP, IP, ICMP, SSH) and SNMP
  • Experience with network monitoring and performance management tools.
  • Significant knowledge and technical understanding of OS and database technologies

Desired Skills/ Abilities and Requirements:

  • Experience with business continuity planning and execution
  • Experience working in a 24x7 environment supporting SaaS
  • Zabbix, Nagios or other monitoring tools
  • Experience with EMC VNX SAN, vSphere, networking
  • Candidates with a broad range of IT infrastructure support experience preferred

Education Preferred:

  • BS in Computer Science or related

Product Marketing Manager

Location: Redwood City, CA

Position Summary: We are seeking a Product Marketing Manager to lead the development, execution and management of product marketing strategies. This is an important and strategic role within the company. The Product Marketing Manager works closely with Marketing, Sales and Product Management. The ideal candidate is passionate and enthusiastic about product marketing and will have experience solving problems, creating solutions, managing deliverables and meeting deadlines. You should have excellent communication skills and the ability to work with internal departments to effectively execute product launch materials, sales support and other as needed. You will be responsible for managing product marketing activities. You will take steps to measure, enhance, and enrich the position and image of the company through various goals and objectives. You will work to create relevant product materials to support sales. You are technically strong enough to roll up your sleeves, contribute and support the marketing team as needed. You should have proven analytical skills to be able to determine and track KPIs for real-time adjustments. You will work in tandem with the Marketing team to help drive an end-to-end marketing campaign strategy for product launch and support services, while tracking performance to measure progress against marketing goals. The mission for this position is to build and develop the company’s products against the competition and drive revenue through sales support.

Major Duties and Responsibilities:

  • Manage product line from a Marketing perspective to drive sales goals in all vertical markets
  • Position and market the value of our products as part of a broader portfolio
  • Develop and implement marketing strategies to respond to changing and /or competitive environment, including product positioning
  • Work with Product Management in developing and maintaining a yearly business plan
  • Identify marketing opportunities to drive awareness of products
  • Interface with Sales and Product Management
  • Introduce new products and products releases to market working collaboratively with the broader Attensity team
  • Establish, enhance or distinguish product placement within the competitive arena
  • Develop business plans and product positioning in the marketplace
  • Establish reporting system to measure marketing performance; prepare and present periodic reports about key business metrics, challenges and corrective plans
  • Work with Sales to resolve customer/sales disputes and issues that arise which impact the product line
  • Track general business indicators, including market share, and competitor's marketing and sales program activities
  • Communicate and implement product promotions
  • Provide on-going management of the product marketing programs, contracts, and agreements
  • Other duties and responsibilities as assigned

Required Skills and Knowledge:

  • B2B Marketing Strategies
  • Multi-Channel Marketing
  • Competent in MS Office Suite (PowerPoint, Word, and Excel) and Adobe Software 
  • Able to conceptualize research and objectively evaluate new ideas from a marketing and services standpoint
  • Ability to work independently and collaboratively across many functions
  • Sound judgment and decision making skills 
  • Excellent interpersonal skills, writing skills, communication and presentation skills including the ability to effectively influence and communicate cross-functionally with senior levels of management
  • Must be able to present projects in a clear and concise manner to various levels of the management and support team
  • Ability to anticipate business needs and requirements and effectively make quick, independent decisions

Desired Skills/ Abilities and Requirements:

  • Collaborate with sales for any support materials needed
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery, collaborate with others, solve problems creatively and demonstrate high integrity
  • Self starter
  • Team player and ability to work independently and collaboratively across many functions
  • Results oriented
  • Multi-task and time management skills
  • Strong interpersonal, written, communication and relationship building skills (sample writing will be required).

Education/ Experience Required:

  • Software experience required
  • 5-7 years of relevant experience (B2B marketing or marcom) in new product marketing, business development, project management, marketing or other related areas in a high tech environment
  • Bachelor’s degree in Product Marketing required. 
  • Data analytic knowledge preferred.

Senior Product Manager / Director Product Management (Content Acquisition & Metrics)

Location: Redwood City, CA

Position Summary:

We’re looking for a dynamic person to manage our content acquisition strategy across our suite of enterprise applications. You will be responsible for evaluating content acquisition and analytics, prioritizing and managing features and content connectors for Attensity’s content ingestion infrastructure.

Major Duties and Responsibilities:

  • Identification, evaluation & recommendation of social analytics (e.g., reach/engagement) and content sources (e.g. Forums, Blogs, Twitter API, premium content) used for content aggregation
  • Monitor changes to content provider’s APIs and ensure that such changes are well understood and managed before the 3rd party releases such changes
  • Identify requirements in APIs for internal platforms as well as external 3rd party products
  • Manage the relationship with social media content providers such as Twitter and GNIP. Also responsible for project management, budget management, and support vendor-contracting activities
  • Translate content acquisition strategy and analytics into detailed requirements and prototypes, and then work with engineering to incorporate new data sources and/or implement new analytics
  • Leverage market analysis, competitive understanding and customer research to define the roadmap for content acquisition and analytics
  • Product Performance Ownership – Understand, evaluate and proactively pursue opportunities to improve product performance
  • Identify, evaluate and work collaboratively with vendors/partners ensuring optimal delivery and service levels are achieved
  • Facilitate communication throughout the development process between a variety of internal teams as well as customer-facing teams, ensuring that data source feeds and analytics metrics satisfy customers’ needs and are highly adopted
  • Serve as a content evangelist with Marketing, Sales, and the go-to-market organization to help them understand the vision, roadmap and best practices
  • Interact with customers to get content/analysis feedback and identify additional market opportunities
  • Other duties and responsibilities as assigned.

Required Skills/Experience:

  • 7+ years of experience in Product Management
  • Enterprise SaaS application experience and knowledge of online social media and related technologies
  • Proven ability to think strategically about market needs, business impact, and product design
  • Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition
  • Excellent organizational skills, analytic capabilities, and attention to detail 
  • Proven ability to influence cross-functional teams. Strong communication skills

Desired Skills and Experience:

  • Understanding of APIs and SDK process 
  • Experience with web crawling, RSS, and other content acquisition tools a plus
  • Strong user experience/design sense with a record of building great products

Education Required:

  • Bachelor’s degree in Computer Science, Product Design, Business Administration, Engineering or related field

Senior Manager/Director Product Management

Location: Redwood City, CA or Salt Lake City, UT

Position Summary: 
 
We’re looking for a dynamic person to manage our exciting next generation platform.  You will need to have strong enterprise SaaS application experience.  You will be responsible for defining, prioritizing, planning, and driving the execution of the vision for the future product line. You must possess business acumen, as well as engineering wherewithal in order to be able to strategize, drive and bring products to market. You will work extensively with customers and cross functionally with Product Marketing, Engineering, Sales, and Corporate Marketing in order to successfully prioritize features and develop the products that our customers want and need.
 
Requirements of the Position:
 
  • Create and manage product strategies, roadmaps, project plans and product specifications 
  • Collaborate with marketing and engineering on product development during the discovery phase to assess value, usability and feasibility of product features 
  • “Own” the product’s user experience and feature set and act as the product evangelist to build awareness within the organization 
  • Prioritize and create detailed product specifications to be used in written specifications, business rules, flows and use cases, as well as user-experience (UE) generated deliverables such as prototypes, wireframes and design and copy documents 
  • Work closely with customers and partners, and interact with customers to get content/analysis feedback and identify additional market opportunities
  • Product Performance Ownership – Understand, evaluate and proactively pursue opportunities to improve product performance
  • Facilitate communication throughout the development process between a variety of internal teams as well as customer-facing teams
  • Serve as a content evangelist with Marketing, Sales, and the go-to-market organization to help them understand the vision, roadmap and best practices
  • Build product prototypes and mock-ups 
 
Required Skills/Experience:
 
  • At least 5 years experience as a program or product manager successfully shipping products 
  • Strong understanding of all aspects of the product development lifecycle, including product strategy development, requirements definition, UE design, engineering, QA and launch 
  • Experience with SaaS product design and delivery is preferred 
  • Strong user experience/design sense with a record of building great products
  • Strong analytical and problem-solving skills
  • Creative and strategic thinker with a positive, action-oriented drive who is also a proven collaborator and team player
  • Proven ability to think strategically about market needs, business impact, and product design
  • Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition
  • Excellent organizational skills, analytic capabilities, and attention to detail
  • Proven ability to influence cross-functional teams. Strong communication skills
 
Desired Skills/Experience:
 
  • Experience/educational background in statistics and quantitative business analysis is a big plus
  • Knowledge of online social media and related technologies
  • Knowledgeable on Agile software development projects
  • Knowledgeable on Jira product, processes, and workflows
 
Education/ Experience Required:
 
  • Bachelor’s degree in Computer Science, Product Design, Business Administration, Engineering or related field

DevOps Applications Engineer

Location: Redwood City, CA

Position Summary: 
 
The DevOps Applications Engineer will participate as an active member of the Operations team with a primary responsibility of providing operational and monitoring support of Attensity’s SaaS product applications.  
 
Major Duties and Responsibilities: 
 
  • Responsible for installing, configuring, and maintaining applications, including web servers, in support of business requirements
  • Participate in discussions with Engineering to help develop large scale distributed processing platforms as the base infrastructure of Enterprise class applications
  • Performs software installations and upgrades to application software packages
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
  • Monitors and tunes the system.
  • Ensures data/media recoverability by implementing a schedule of application backups and database archive operations.
  • Recognized expert in systems administration who provides guidance and internal consulting expertise toward integration multiple systems
  • Configuration, deployment, testing, maintenance, monitoring and trouble-shooting of infrastructure components to provide a secure, high performance environment
  • Ability to implement platform upgrades and migrations
  • Take responsibility for the reliability and scalability of the 24x&7 platforms
  • Other duties and responsibilities may be assigned
 
Desired Skills/ Abilities and Requirements:
 
  • Experience managing and supporting systems in a SaaS/Cloud based infrastructure Extensive experience with Linux based operating systems and knowledge of Windows based OS’s
  • Extensive experience with Apache/Tomcat (or equivalent) and JVM’s
  • Experience with automation tools such as Chef/Puppet
  • Knowledge of and experience with Java/Hadoop/HBase/Solr/MongoDB/Oracle/MySQL/Vertica
  • Experience with scripting languages such as Perl/Python/Bash
  • Experience with monitoring tools such as Zabbix, Nagios, Alertra, NewRelic, and AppDynamics
  • Experience building and managing RPM repositories and source code tools such as GIT/SVN
  • Ability to quickly evaluate problems of systems & applications
  • Experience administrating distributed systems processing large amounts of streaming data
  • Ability to identify high level functional and technical requirements based on interaction with the user community and knowledge of the enterprise architecture 
  • Passionate view that the customer comes first and maintaining a great experience for them at all times
  • Experience implementing systems in adherence with standards such as NIST, ISO 27k, and HIPPA
  • Experience in administering operations with outside Social media data providers such as Twitter/Facebook, a plus
  • Ability to participate in multiple projects simultaneously
  • Excellent written and oral communications skills
  • Willingness to roll up your sleeves and get dirty wherever needed; we are in start-up mode
  • Ability to travel if needed
  • Ability to work extended hours if needed
 
Education/ Experience Required:
 
  • MS or BS in a Computer Science, Computer engineering or equivalent experience
  • 10 years of engineering experience in similarly scoped and complex environments 

Business Analyst

Location: Salt Lake City, UT or Eastern US (Remote)

Position Summary: 
 
As a Business Analyst, you will have primary responsibility to lead and direct post-sale engagements for top enterprise customers. You will be responsible for developing, documenting, validating and then implementing analysis and/or engagement solutions based on client business and functional requirements. Candidates with the ability to act as a project manager, consultant and advisor will perform well in this client facing role within the Professional Services team.  
 
Major Duties and Responsibilities:
 
  • Manage implementation and provide  lifecycle support  working with enterprise customers to analyze internal dataset and Social Media reporting requirements, documenting requirements in formal specifications, analyzing and classifying  data extracts, conduct client knowledge transfer sessions,  developing client reports and creating workflows 
  • Work closely with the customer to identify and map business processes to Knowledge Engineering and Text Aggregation rules and Social Media search strings
  • Work closely with the customer to develop strategies to achieve ROI goals
  • Analyze and diagnose key decision support needs of customers and then develop and implement business reports and data hierarchies using Attensity text analytics technology
  • Develop text analysis and media monitoring expertise and contribute to Attensity’s Center of Excellent (COE) 
  • Leverage expertise to provide consultation and best practice advise
  • Assist in the development of best practices and tool kits
 
Requirements of the Position:
 
  • Strong business analysis skills 
  • Understanding of how to leverage Social Media for Business advantage
  • Experience with Business Intelligence tools
  • Excellent problem solving, decision-making, and analytical skills
  • Excellent interpersonal, verbal and written communication skills
  • Travel Required
  • Industry experience in two or more of the following:
1. Retail, Travel & Transportation
2. Finance, Insurance & Healthcare, 
3. Communication Media Entertainment Hospitality
4. Manufacturing & Energy
5. Technology
6. Telecommunications
 
Skills Desired:
 
  • Ability to lead internal and external project teams in order to meet analysis objectives
  • Experience creating social media/internal data analysis strategies and providing best practice advice
  • BI report design and development
  • Ability to assess client business challenges and deliver high quality solutions using Attensity technology and services
  • Excellent communication skills, both verbal and written
  • Highly organized and motivated
 
Pluses:
 
  • Management consulting / IT consulting experience
  • Professional Project Manager certification
  • Computational Linguistics experience 
  • Experience developing ontologies or information hierarchies
 
Education Required:
 
  • BS degree in MIS or Business Management, MBA with MIS or Management concentration preferred but not required
  • 4 years of Business Analyst related experience

 

Senior Software Developer Engineer in Test (SDET)

Location: Redwood City, CA or Salt Lake City, UT

Position Summary:
As a Senior Software Developer in Test, your responsibilities will include developing and maintaining an automation framework for 24×7 enterprise-level Software as a Service (SaaS) applications providing linguistic parsing and statistical analysis tools for real-time analysis of streaming and historical social media and other data sources.

You are passionate about the customer experience and never settle for second best.
You possess a strong focus on quality and attention to detail, and possess the ability to quickly understand and solve unique and complex problems involving big data and real-time reporting. You have built automation frameworks before and enjoy the challenge of building against new technologies and toolsets. You are collaborative and humble. You celebrate success and learn from failure.

Major Duties and Responsibilities:

  • Develop and maintain an automation framework for multiple products
  • Develop and perform automation, stress, and volume tests
  • Prioritize and plan automation needs across multiple products in line with business objectives and timelines
  • Train and mentor other QA team members on the automation framework
  • Develop and publish automation test plans, procedures, and final test reports
  • Receive new software builds from development, automate, and run smoke tests


Desired Skills/ Abilities and Requirements:

  • Detailed understanding of QA practices
  • Experience with multiple database systems (preferably with Vertica, hBase, Oracle, SQL, MySQL, Aster Data, Teradata, Redis, MongoDB)
  • Experience with enterprise messaging systems (JMS, RabbitMQ, etc.)
  • HTML/DHTML and CSS manipulation
  • Knowledge of systems architecture for SaaS / Cloud infrastructure
  • Ability to travel if needed
  • Ability to work extended hours if needed

Experience Required:

  • 4+ years experience test automation experience
  • Prior experience building and maintaining an automation framework and harnesses
  • 6+ years of QA experience
  • 4+ years Java (or other mainstream language) experience
  • Excellent analytical and communication skills
  • Experience with Databases and SQL (querying, administration, etc)
  • Familiar with Linux shell scripting, Java, and at least one other development language
  • Familiar with automation and unit testing tools (Selenium, xUnit, TestNG, Fitnesse, etc.)
  • Familiarity with load testing software and automated test frameworks (JMeter, etc.)
  • Experience and fluency with Linux
  • Familiarity with the Agile (Scrum) software project life cycles, and able to stand firm on QA best practices to other departments
  • Experience with SaaS production deployments (Plan releases, deploy to production, production validation testing)
  • Ability to setup a test environment (test server with OS, etc), physical and virtual
  • Experience with social, big data, real-time processing, and analytics
  • Experience with open source technologies

Education Required:

  • Bachelor of Science in Computer Science or related discipline, or equivalent experience
  • Linguistics degree or experience is a significant plus

 

 

Software Quality Assurance (SQA) Engineer in Linguistics

Location: Redwood City, CA or Salt Lake City, UT

Position Summary:
As a Software Quality Assurance Engineer in Linguistics, your responsibilities will include developing, maintaining, and executing test cases and procedures for enterprise-level Software as a Service (SaaS) applications providing linguistic parsing and statistical analysis tools for real-time analysis of streaming and historical social media and other data sources. You are passionate about the customer experience and never settle for second best.

You possess a strong focus on quality and attention to detail and possess the ability to quickly understand and solve unique and complex problems involving big data and real-time reporting. Naturally curious, you have a penchant for and drive to quickly learn and master skills in new technologies. You are collaborative and humble. You celebrate success and learn from failure.

Major Duties and Responsibilities:

  • Evaluate linguistic parses for consistency and accuracy
  • Perform static testing on requirements
  • Help to develop detailed test cases
  • Ensure each requirement has a test case and that each requirement is not under or overly tested
  • Report, review, and close problem reports
  • Receive new software builds from development and run acceptance tests
  • Other duties and responsibilities may be assigned


Desired Skills / Abilities and Requirements:

  • Experience with Databases and SQL (querying, etc)
  • Experience with enterprise messaging systems (JMS, RabbitMQ, etc.)
  • Knowledge of systems architecture for SaaS / Cloud infrastructure
  • Familiarity with Linux shell scripting
  • Familiarity with at least one development language (preferably Java)
  • Experience with SaaS production deployments
  • Ability to travel if needed
  • Ability to work extended hours if needed


Experience Required:

  • Linguistic training
  • 2+ years of QA experience
  • Experience and fluency with Unix or Linux
  • Detailed understanding of QA practices
  • Excellent analytical and communication skills
  • Experience with Databases and SQL (querying, administration, etc)
  • Experience with issue tracking software (Jira, Bugzilla, etc.)
  • HTML/DHTML and CSS manipulation
  • Familiarity with the Agile (Scrum) software project life cycles, and able to stand firm on QA best practices to other departments
  • Experience with various SDLC processes
  • Ability to setup a test environment (test server with OS, etc), physical and virtual
  • Experience with social, big data, real-time processing, or analytics
  • Experience with open source technologies

Education Required:

  • Linguistics Degree or equivalent work experience required

 

 

Software Quality Assurance (SQA) Engineer

Location: Redwood City, CA or Salt Lake City, UT

Position Summary:
As a Software Quality Assurance Engineer, your responsibilities will include maintaining and executing test cases and plans for enterprise-level applications providing linguistic parsing and statistical analysis tools for analysis of social media and other data sources.

You are passionate about the customer experience and never settle for second best. You possess a strong focus on quality and attention to detail and possess the ability to quickly understand and solve unique and complex problems involving big data and real-time reporting. Naturally curious, you have a penchant for and drive to quickly learn and master skills in new technologies. You are collaborative and humble. You celebrate success and learn from failure.

Major Duties and Responsibilities:

  • Develop and maintain detailed manual test cases
  • Perform black box testing by executing manual test cases
  • Perform static testing based on product requirements
  • Report, review, and close problem reports
  • Perform acceptance testing on new builds from development
  • Other duties and responsibilities as assigned

Desired Skills / Abilities and Requirements:

  • Experience with multiple database systems (preferably with Vertica, hBase, Oracle, SQL, MySQL,
    Aster Data, Teradata, Redis, MongoDB)
  • Experience with enterprise messaging systems (JMS, RabbitMQ, etc.)
  • Knowledge of systems architecture for SaaS / Cloud infrastructure
  • Familiarity with Linux shell scripting
  • Familiarity with at least one development language (preferably Java)
  • Ability to travel if needed
  • Ability to work extended hours if needed

Experience Required:

  • 3+ years of QA experience
  • Detailed understanding of QA practices
  • Excellent analytical and communication skills
  • Experience with Databases and SQL (querying, administration, etc)
  • Experience with issue tracking software (Jira, Bugzilla, etc.)
  • Experience and fluency with Unix or Linux
  • HTML/DHTML and CSS manipulation
  • Familiarity with the Agile (Scrum) software project life cycles, and able to stand firm on QA best
    practices to other departments
  • Experience with various SDLC processes
  • Ability to setup a test environment (test server with OS, etc), physical and virtual
  • Experience with social, big data, real-time processing, or analytics
  • Experience with open source technologies
  • One or more of the following:
    · 2+ years of performance or scalability testing
    · 2+ years of security / penetration testing
    · 2+ years of back-end testing (data consistency, distributed computing, API testing, etc.)
    · 2+ years of UI front-end testing


Education Required:

  • Bachelor of Science in Computer Science or related discipline, or equivalent experience
  • Linguistics degree or experience is a significant plus

 

 

Support Engineer (Level I)

Location: Redwood City, CA

Position Summary:

This role is responsible for providing real-time technical support to customers, partners and internal personnel relating to Attensity products and services.

Major Duties and Responsibilities:

  • Provide diagnostic support via web, email and telephone to Attensity customers, partners and internal personnel for Attensity enterprise Unstructured Data Management products.
  • Coordinate with product development and account management to address escalated customer concerns.
  • Provide product feedback to Attensity Product Management.
  • Document and manage reported technical support issues in CRM system.
  • Manage customer communication, assuring timely status updates and issue resolution.
  • Develop and document enterprise knowledge in the form of case notes, technical articles, and best practices.
  • Responsible for distribution of software and licensing to Attensity customers, partners and internal personnel.
  • Other duties and responsibilities may be assigned


Desired Skills/ Abilities and Requirements:

  • Working knowledge of UNIX or Linux desired
  • Relational Database (Oracle, MySQL) experience desired.
  • Experience with ETL tools, SQL, Javascript, and RegEx desired.
  • Account Management for high profile account desired.

Behavioral Skills/Technical Competencies and Required Experience

  • 2 years experience with business intelligence, eService and/or text analytics preferred
  • Excellent written, verbal and telephone communication skills are essential.
  • Highly organized, detail-oriented, motivated self starter; able to work independently.
  • Experience working directly with enterprise level customers in a high-tech, service-related role.
  • Working knowledge of Windows operating systems required.

Education Required:

  • BS/BA degree or equivalent experience; CS or EE degree a plus.

 

 

Process Visualization Intern

Location: Redwood City, CA

Position Summary:
A summer internship that will require some technical knowledge and a strong desire to learn. The intern will be part of a team that will report their daily progress to a senior developer.

Major Duties and Responsibilities:

  • Create front end visualization of multiple dynamic back end services. The visualization will need to dynamically updated at a fixed rate. The visualization will show the flow of data, data loss, bottle necks, and elastic growth of the system.
  • Reporting daily to the team leader on the progress of the project.
  • At the end of the internship, create a presentation of the project.
  • Must be able to commit at least 4 days a week/ 8 hours a day
  • Other duties and responsibilities may be assigned.

Desired Skills/ Abilities and Requirements:

  • Experience creating and maintaining unit tests using JUnit
  • 1 year Java experience
  • Knowledge of basic Linux commands

Behavioral Skills and Technical Competencies:

  • At least 1 year of experience coding in Java 6
  • Experience with Linux
  • Strong verbal and written communication skills
  • Ability to work in a team
  • Demonstrate desire and ability to learn

Education/ Experience Required:

  • Pursuing a B.S. degree in Engineering, Computer Science, or related field