Register For Webinar Costs for claims processing and resolution are on the rise, as providers increasingly struggle to combat fraud. Join Attensity’s James Purchase, Senior Director of Industry Solutions, to learn how Attensity’s Insurance Industry Solution helps insurance providers find … Continued

Event: Social Media Management Webinar with Capgemini When: On-demand, at your convenience Cost: Complimentary with Registration, scroll down to register. Social media is creating a global network of real-time relationships with your business. To manage these relationships, you need the ability to … Continued

Text Analytics is evolving rapidly from an esoteric technology to a business-critical application, driven by the rise of social media and demand from social customers for real-time engagement. Discover the key considerations for ensuring that the next generation of text … Continued

Delivering the social customer experience is not just about creating Twitter accounts, posting videos on YouTube and creating Facebook apps. It’s all about breaking down barriers, eliminating the departmental hurdles and information silos of traditional business to create a new way of understanding and engaging with customers.

Join Attensity’s James Purchase, Senior Director of Industry Solutions, to see Attensity’s new Hospitality Solution and learn how savvy property managers are combining the insights mined from these conversations with their survey feedback to prioritize property upgrades and enhancements, and deliver products and services that enhance the customer experience.

With over 750 million Facebook users worldwide, Facebook is the largest and most visited social network in the world. It is a place where customers ask questions, get product recommendations from friends and look for answers to their service issues.

Get a comprehensive look at the key factors determining the success of enterprise VoC deployments, based on ThinkJar’s survey of nearly 400 respondents in marketing, customer service and other organizations across a variety of industries, including finance, insurance, retail, technology and travel.

Attensity Analyze 6.0 is the next generation in customer analytics and engagement applications. The release sets new industry standards for accuracy, scalability and ease of use, making it possible for business users to analyze high volumes of customer conversations across multiple channels —including social media, emails, survey responses, text messages, CRM notes and more— and quickly extract valuable insights to drive business decisions. Join us on a tour of the new Analyze 6.0 solution, and learn …

Not all Text Analytics Solutions are Created Equal! How do you know if yours is working and accurate? Join Attensity co-founder and linguistics pioneer Dr. David Bean PhD as your host for this enlightening on-demand TechTalk series. See first hand why an accurate and proven text analytics solution is essential to capture the true Voice of the Customer (VoC) for any enterprise business. Learn the ins and outs of how it works with real world examples, key considerations for evaluating a solution, as well as…

We all know about the growing importance of social media and its emergence as another crucial customer contact channel for both sales and service. How we incorporate these new channels into our customer experience strategy will determine its success. Are … Continued