View past Webinars to learn more about Attensity and our customer experience management technology.
When: Webinar has ended. Presentation slides are available upon request. Please contact firstname.lastname@example.org for further information. Event Description “Empowering the Front-Line to Improve Your Bottom Line” is a complimentary webinar co-presented by Attensity and HootSuite to introduce a new … Continued
Register For Webinar Attensity Respond 6.0 provides a unified customer listening post where customer requests in social media as well as in emails, phone calls and other channels are automatically — and intelligently — analyzed, classified and routed to appropriate … Continued
Register For Webinar How do you use social media data to ensure success of new product launches? Join Attensity’s James Purchase, VP of Solutions Engineering, in this informative webinar on how our New Product Introduction Solution leverages the power of Attensity’s … Continued
Register For Webinar Twitter selected Attensity to be part of its Twitter Certified Products Program, a program designed to help businesses find approved tools to engage with customers, understand and respond to what people are saying about them on … Continued
Register For Webinar Twitter selected Attensity to be part of its Twitter Certified Products Program, a program designed to help businesses find approved tools to engage with customers, understand and respond to what people are saying about them on Twitter, … Continued
Register For Webinar Join Attensity and ThinkJar founder and customer experience expert, Esteban Kolsky, for this informative webinar to hear the results of ThinkJar and Beagle’s latest research on the state of social media adoption in the enterprise world. Get … Continued
Register For Webinar In today’s hyper-connected world, social media and online customer interactions are changing the way companies do business from the outside in. Organizations need to be able to easily extract insights from customer conversations from a variety of … Continued
Register For Webinar Enterprise organizations recognize that today’s social customers are actively talking about their products and services on millions of sites across the social web. But how do you sift through the millions of conversations to find the insights … Continued
Register For Webinar Costs for claims processing and resolution are on the rise, as providers increasingly struggle to combat fraud. Join Attensity’s James Purchase, Senior Director of Industry Solutions, to learn how Attensity’s Insurance Industry Solution helps insurance providers find … Continued
Event: Social Media Management Webinar with Capgemini When: On-demand, at your convenience Cost: Complimentary with Registration, scroll down to register. Social media is creating a global network of real-time relationships with your business. To manage these relationships, you need the ability to … Continued
Text Analytics is evolving rapidly from an esoteric technology to a business-critical application, driven by the rise of social media and demand from social customers for real-time engagement. Discover the key considerations for ensuring that the next generation of text … Continued
Delivering the social customer experience is not just about creating Twitter accounts, posting videos on YouTube and creating Facebook apps. It’s all about breaking down barriers, eliminating the departmental hurdles and information silos of traditional business to create a new way of understanding and engaging with customers.
Join Attensity’s James Purchase, Senior Director of Industry Solutions, to see Attensity’s new Hospitality Solution and learn how savvy property managers are combining the insights mined from these conversations with their survey feedback to prioritize property upgrades and enhancements, and deliver products and services that enhance the customer experience.
Attensity Analyze 6.0 is the next generation in customer analytics and engagement applications. The release sets new industry standards for accuracy, scalability and ease of use, making it possible for business users to analyze high volumes of customer conversations across multiple channels —including social media, emails, survey responses, text messages, CRM notes and more— and quickly extract valuable insights to drive business decisions. Join us on a tour of the new Analyze 6.0 solution, and learn …
Not all Text Analytics Solutions are Created Equal! How do you know if yours is working and accurate? Join Attensity co-founder and linguistics pioneer Dr. David Bean PhD as your host for this enlightening on-demand TechTalk series. See first hand why an accurate and proven text analytics solution is essential to capture the true Voice of the Customer (VoC) for any enterprise business. Learn the ins and outs of how it works with real world examples, key considerations for evaluating a solution, as well as…
Do you know why banking customers churn? The reasons may surprise you! Which provider has a reputation for the longest lines and who has the best/worst customer service? Don’t miss this opportunity to see Attensity’s new Retail Banking Solution and learn how you can use text analytics to answer these questions for your industry, as well as…
What Social Customers Can Tell You About Your Business: Real Examples of the Good and The Bad from the Telecom Industry
Recent advances in text analytics have made it possible for companies to analyze unstructured text from customer comments captured in call center notes, emails and surveys and even in online sources such as blogs, review sites and social media. Join Attensity’s Senior Director of Industry Solutions James Purchase, as he reviews actual examples from the telecom service and device industry where providers are experiencing a major shift in the way customers interact with them.
As your customers look to their channels of choice more and more to get their service needs met, making social media listening and response a key component in customer care is quickly becoming a reality. Join this webinar to hear how your organization’s customer care center can meet the the changing demands of customers in terms of service across channels.
Learn how you can harness the power of text analytics to not only understand the voice of your customer, but to predict what your customer is going to do next. Customers are willing to tell you a LOT about your products and services. Typical Voice of the customer (VOC) analytics tell you what your customers have done previously. VOC customer analyses can also provide you with the means to incorporate valuable text analytics findings to successfully arm your company with predictions about churn, loyalty, satisfaction and more.
How do you know if you are getting the most from your text mining solution? Social media has changed the face of text analytics altogether and traditional manual and keyword search alone is insufficient for locating information trends in a timely, reliable manner. Hear Nick Patience, THe 451 Group analyst and founder to learn about what you should look for in next generation text analytics solutions.
Many social pundits have said Social Media ROI can’t be determined – but today experts are here to say it can! Dr. Natalie Petouhoff and Kathy Hermann will introduce their ROI methodology. Don’t let the myths about Social Media math limit your company. Listen to this webinar to learn more about how to determine your Social ROI including…
The fundamental shift in the relationship between the traditional customer and companies is driven by the social web; it is here to stay, and is the biggest shift yet in the history of business. Understanding your social customers is critical to the success of your business.
Who is the social customer? Why should you engage them? If you do nothing to engage them, what is at risk? What value can the social customer bring to your business?
Hear this educational discussion — with Chess Media Group’s Jacob Morgan, Comity Technology Advisors’ Mitch Lieberman, along with Attensity’s Maria Ogneva – will answer some of these critical questions. In this webinar you will learn…
How Whirlpool is improving quality and driving increased customer satisfaction and retention In this webinar, you’ll hear from Whirlpool on how they are leveraging internal and external customer feedback in tough economic times to improve quality, drive increased customer satisfaction … Continued
Nathan Gilliatt, popular Social Media speaker and consultant, just completed a comparative report of 21 Social Media monitoring platforms. After conducting an in-depth study applying his listening model, he can tell you which platforms are a fit for which uses. Listen to this webinar for some great tools and insights to help you evaluate your social media solution.
What is a social support community? What do customers and members expect from them? Organizations are looking for new ways of engaging and Attensity is pleased to present social media technologist and expert John F Moore to share how a Social Support Community can help you to retain and develop invaluable relationships….(more details)
How do you communicate with specific audiences like Asian-Americans or Mommy-bloggers, and how do these segments behave differently? How do you find the most influential voices within your customer segment and how do you make it worth their time to evangelize your products? Organizations are looking for new ways of engaging and Attensity is pleased to present social media strategist Cat Lincoln who will share best practices…
Engaging in social media doesn’t mean launching a Twitter account or Facebook Page—and then going crazy trying to keep it up. Your organization has probably been conducting marketing planning and activities for some time. Why not apply those same skills to integrate your social media into that mix? With a sound strategy and plan in place, you can effectively integrate social media tools and tactics into your workflow and communications mix, saving both time and money in the long run. Hear online community and social media pioneer Aliza Sherman and learn ….
We are delighted to welcome author of “Social Media Success!” and popular speaker on this subject, Janet Fouts. Social Media is not all about talking. In fact, effective social media is more about listening than it is about talking. Join Attensity and Janet to assess how you are doing with the most important step in any social media strategy – Listening….
86% of companies are planning to increase their spending on social media. However, many marketers and companies are struggling with how to measure the effectiveness of their social business investments. Do you know the ROI of your social media activities? Is the return aligning with your company’s business objectives and goals? If you want to evaluate your ROI and get off to the right start, this webcast is for you. Listen to social media ROI thought leader Jacob Morgan, co-founder of Chess Media Group to learn…