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Archived Webinars

View past Webinars to learn more about Attensity and our customer experience management technology.

July 3, 2013
Empowering the Front-Line to Improve Your Bottom Line

When: Webinar has ended.  Presentation slides are available upon request.  Please contact sales@attensity.com for further information.   Event Description “Empowering the Front-Line to Improve Your Bottom Line” is a complimentary webinar co-presented by Attensity and HootSuite to introduce a new … Continued

March 19, 2013
Introducing Attensity Respond 6.0 Webinar

Register For Webinar Attensity Respond 6.0 provides a unified customer listening post where customer requests in social media as well as in emails, phone calls and other channels are automatically — and intelligently — analyzed, classified and routed to appropriate … Continued

November 7, 2012
Attensity’s New Product Introduction Solution Webinar

Register For Webinar How do you use social media data to ensure success of new product launches? Join Attensity’s James Purchase, VP of Solutions Engineering, in this informative webinar on how our New Product Introduction Solution leverages the power of Attensity’s … Continued

August 28, 2012
What is the State of Social Media Adoption in Business Today?

Register For Webinar Join Attensity and ThinkJar founder and customer experience expert, Esteban Kolsky, for this informative webinar to hear the results of ThinkJar and Beagle’s latest research on the state of social media adoption in the enterprise world. Get … Continued

August 6, 2012
Hypatia Galaxy Report Webinar

Register For Webinar In today’s hyper-connected world, social media and online customer interactions are changing the way companies do business from the outside in. Organizations need to be able to easily extract insights from customer conversations from a variety of … Continued

March 6, 2012
Social Analytics for the Insurance Industry

Register For Webinar Costs for claims processing and resolution are on the rise, as providers increasingly struggle to combat fraud. Join Attensity’s James Purchase, Senior Director of Industry Solutions, to learn how Attensity’s Insurance Industry Solution helps insurance providers find … Continued

February 1, 2012
The Future of Text Analytics

Text Analytics is evolving rapidly from an esoteric technology to a business-critical application, driven by the rise of social media and demand from social customers for real-time engagement. Discover the key considerations for ensuring that the next generation of text … Continued

November 22, 2011
Is Your Social Strategy Anti-social?

Delivering the social customer experience is not just about creating Twitter accounts, posting videos on YouTube and creating Facebook apps. It’s all about breaking down barriers, eliminating the departmental hurdles and information silos of traditional business to create a new way of understanding and engaging with customers.

November 21, 2011
Customer Experience Management in the Hospitality Industry

Join Attensity’s James Purchase, Senior Director of Industry Solutions, to see Attensity’s new Hospitality Solution and learn how savvy property managers are combining the insights mined from these conversations with their survey feedback to prioritize property upgrades and enhancements, and deliver products and services that enhance the customer experience.

November 11, 2011
Facebook Analytics: Extracting Deep Business Insights from the World’s Largest Social Network

With over 750 million Facebook users worldwide, Facebook is the largest and most visited social network in the world. It is a place where customers ask questions, get product recommendations from friends and look for answers to their service issues.

August 12, 2011
Attensity and ThinkJar Present New Research on Voice of the Customer Initiatives

Get a comprehensive look at the key factors determining the success of enterprise VoC deployments, based on ThinkJar’s survey of nearly 400 respondents in marketing, customer service and other organizations across a variety of industries, including finance, insurance, retail, technology and travel.

May 24, 2011
The Real Reasons Why Customers Churn: Analyzing the Voice of the Customer in the Banking Industry

Do you know why banking customers churn? The reasons may surprise you! Which provider has a reputation for the longest lines and who has the best/worst customer service? Don’t miss this opportunity to see Attensity’s new Retail Banking Solution and learn how you can use text analytics to answer these questions for your industry, as well as…

March 18, 2011
What Social Customers Can Tell You About Your Business: Real Examples of the Good and The Bad from the Telecom Industry

Recent advances in text analytics have made it possible for companies to analyze unstructured text from customer comments captured in call center notes, emails and surveys and even in online sources such as blogs, review sites and social media. Join Attensity’s Senior Director of Industry Solutions James Purchase, as he reviews actual examples from the telecom service and device industry where providers are experiencing a major shift in the way customers interact with them.

January 25, 2011
Learn How to Prepare Your Contact Center for Multi-Channel Customer Care

As your customers look to their channels of choice more and more to get their service needs met, making social media listening and response a key component in customer care is quickly becoming a reality. Join this webinar to hear how your organization’s customer care center can meet the the changing demands of customers in terms of service across channels.

January 11, 2011
Using the Voice of the Customer to Predict Your Customer Behavior

Learn how you can harness the power of text analytics to not only understand the voice of your customer, but to predict what your customer is going to do next. Customers are willing to tell you a LOT about your products and services. Typical Voice of the customer (VOC) analytics tell you what your customers have done previously. VOC customer analyses can also provide you with the means to incorporate valuable text analytics findings to successfully arm your company with predictions about churn, loyalty, satisfaction and more.

December 3, 2010
Social Media: The Next Frontier for Text Analytics

How do you know if you are getting the most from your text mining solution? Social media has changed the face of text analytics altogether and traditional manual and keyword search alone is insufficient for locating information trends in a timely, reliable manner. Hear Nick Patience, THe 451 Group analyst and founder to learn about what you should look for in next generation text analytics solutions.

October 18, 2010
Determine Your Social Media ROI

Many social pundits have said Social Media ROI can’t be determined – but today experts are here to say it can! Dr. Natalie Petouhoff and Kathy Hermann will introduce their ROI methodology. Don’t let the myths about Social Media math limit your company. Listen to this webinar to learn more about how to determine your Social ROI including…

September 26, 2010
Panel Discussion: Who is the Social Customer?

The fundamental shift in the relationship between the traditional customer and companies is driven by the social web; it is here to stay, and is the biggest shift yet in the history of business. Understanding your social customers is critical to the success of your business.

Who is the social customer? Why should you engage them? If you do nothing to engage them, what is at risk? What value can the social customer bring to your business?

Hear this educational discussion — with Chess Media Group’s Jacob Morgan, Comity Technology Advisors’ Mitch Lieberman, along with Attensity’s Maria Ogneva – will answer some of these critical questions. In this webinar you will learn…

September 25, 2010
The State of Community Management: Best Practices from Practitioners

Rachel Happe, Principal & Co-Founder of The Community Roundtable will share key concepts for community management, best practices from community practitioners, the 10 most important community management themes for 2010, and key lessons learned across eight key community competencies

August 10, 2010
How Whirlpool is improving quality and driving increased customer satisfaction and retention

How Whirlpool is improving quality and driving increased customer satisfaction and retention In this webinar, you’ll hear from Whirlpool on how they are leveraging internal and external customer feedback in tough economic times to improve quality, drive increased customer satisfaction … Continued

Interview with Ted Rubin: A Case Study of How to Succeed in Social Media

Ted Rubin, Chief Social Marketing Officer for OpenSky talks about launching and marketing products in Social Media and shares his success stories….

Aliza Sherman on How to Create a Successful Social Media Plan: The Seven-Step Program

Engaging in social media doesn’t mean launching a Twitter account or Facebook Page—and then going crazy trying to keep it up. Your organization has probably been conducting marketing planning and activities for some time. Why not apply those same skills to integrate your social media into that mix? With a sound strategy and plan in place, you can effectively integrate social media tools and tactics into your workflow and communications mix, saving both time and money in the long run. Hear online community and social media pioneer Aliza Sherman and learn ….

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