Companies Turn to Attensity Solutions for Voice of the Customer Analysis via Text Analytics and Multi-Channel Response To Improve Customer Satisfaction and Reduce Costs PALO ALTO, California, December 15, 2010 — Attensity™, the leader in Customer Experience Management software applications … Continued

Attensity technology allows for an intelligent search on the portal for child-appropriate web surfing Kaiserslautern, Germany, December 6, 2010 – kinkon GmbH, which operates the portal kinkon.de for child-appropriate surfing on the Internet, and Attensity Europe GmbH have concluded an … Continued

Conduct in-depth sentiment and root cause analysis of customer conversations in emails, text messages, CRM notes, survey responses and social media – Twitter, Facebook, community forums and more, today Kaiserslautern, Germany, November 23, 2010 – Today, Attensity, a leading provider … Continued

New Service Enables Companies to Engage with Customers in Social Media Using Contact Center Experts, Driving Satisfaction and Reducing Contact Center Costs PALO ALTO, California, November 9, 2010 — Attensity™, the leader in Customer Experience Management software applications that generate … Continued

Lauded for Impressive List of Outstanding Benefits for Its Advanced Text Analytics Application Used for Voice of the Customer Analytics PALO ALTO, California, November 3, 2010 — Attensity™, the leader in Customer Experience Management software applications that generate value from … Continued

Attensity and Customer to Speak Jointly at Teradata PARTNERS 2010 Conference What: Presentation topic: “Text Analytics in a Conversation-Driven Enterprise.” Enterprises are finding themselves awash with unstructured customer data, but are companies able to fully listen and act on the information? … Continued

Leading Voice of the Customer Solutions Provider Extends Value of Its Customer Experience Management Product Suite By Leveraging the Twitter Firehose PALO ALTO, California, October 20, 2010 — Attensity™, the leader in Customer Experience Management software applications that generate value … Continued

Addition Strengthens VMS’s Social Media Pipeline and its Comprehensive Single Source Monitoring Solution Washington, D.C. – October 17, 2010 – VMS, the industry leader in integrated media intelligence solutions, announced today at the PRSA International Conference in Washington, D.C., that … Continued

New Offering Based on Advanced Semantic Technologies Automatically Classifies and Routes Social Media Messages to Appropriate Departments for Response PALO ALTO, California, October 5, 2010 — Attensity™, the leader in Customer Experience Management software applications that generate value from unstructured … Continued

New product release enables insights discovery across Internet and Internal data so users can monitor markets, the competition, and more with sophisticated semantic search and analytics Kaiserslautern, Germany, October 4, 2010 – Attensity Europe GmbH today released its semantic discovery … Continued