Proactively Manage Risk

Hidden Risk Uncovered and Managed Through Semantic Applications

Business, operational, legal, and customer risk hides all over your company. Whether it’s in conversations that your employees are having with customers, information that you are required to provide to customers, or potential illicit behavior happening inside your four walls – being able to identify and act on this risk is a critical business advantage. With record levels of complaints coming into organizations everyday and new regulations to “know your customer,” having applications that enable you to track, manage, control, and analyze these communications and the content that goes along with them helps you to avoid penalties, thereby reducing your operational costs while enabling you to preserve important customer relationships.

Is our external communication in compliance with legal guidelines? How can I prevent my data from reaching the wrong people? Has fraud been committed? What pending legislation could affect our launch? Attensity offers a set of applications that enable you to identify, mitigate and proactively manage risk, allowing you to proactively answer these and other critical questions to your business.  Our applications provide content, messaging, and alerting features that enable your organization to manage compliance processes, including adhering to regulations around customer communications, document publishing, and complaints management.  Our Risk and Compliance applications enable you to save money, while at the same time adhere to government regulations.

Attensity Risk and Complaince includes these solutions:

Attensity Respond
Reduce the risk of ad-hoc customer communications in social media, email, and beyond. Attensity Respond helps you centralize, operationalize, archive, report on, and control your company's responses to customers, regardless of communication channel. This makes it easier for employees to comply with your social media and communication policies.

Anti-Money Laundering (AML)
Financial institutions have to comply with AML regulations to provide maximum detection and reporting of money laundering activities and terrorist financing.  With Attensity you can identify and alert on AML indicators found in communications, emails, wire transfers, and more enabling you to understand and act on suspicious activity.

Fraud Analytics
Fraudulent activity and patterns are typically hidden in claim forms, customer service notes, email communications and even in third party reports, including police, medical and inspection reports that are a part of claim files.  With Attensity you can identify fraud indicators early and receive alerts when they are found, decreasing the severity of loss and improving reserve accuracy through early detection and trend analysis.

Risk Alerts
Your business has the potential to incur risk through any customer, employee, or partner interaction.  You have to be able to monitor and act appropriately on any potential risk. With Attensity you can track and manage these interactions, ensuring that you are alerted and can act if risk is present.

Customer Communications Compliance
Government regulations require you to communicate changes to your prices, policies, procedures, and coverage to your resellers and customers in a specified time period and through either or both electronic and printed communication.  With Attensity Content Management you are able to manage modular content and dynamically publish personalized documents, collateral, and other material for these communications. Content can be localized and an unlimited amount of content managed enabling you to comply.

Complaints Management
Record levels of complaints, and the importance of efficient complaints management and how it can positively benefit business and your brand, is driving complaints management to the top of the agenda of many companies.  With Attensity Respond you can manage complaints and provide fast, accurate, and personable responses within required service level time. With Attensity Analyze for VOC you can track customer issues and proactively communicate with customers, driving complaints volume down and improving customer satisfaction.

Whether you're a business executive looking for better ways to manage risk, a finance manager tasked with regulatory compliance, a customer service manager handling customer complaints, or an IT director managing multiple risk and compliance project requests, Attensity’s Risk & Compliance applications provide you with the solutions you need.   Attensity Risk & Compliance provides applications to help you manage critical customer and technical information, identify and react to fraudulent activity, and proactively respond to customer complaints.

Attensity Risk & Compliance. Proactively manage your business risk.