Applications that put text to work
Empowering better customer experiences
Attensity’s self-learning applications help organizations
address business critical requirements through the ability to use text to drive action. Companies can now uncover and speed
response to important customer feedback and events that might otherwise
go unresolved and undetected.
Recognized as best-of-breed by leading analysts for more than a
decade, our applications, powered by the industry’s leading natural
language processing technologies, are designed to automate business processes, to identify relationships and root causes and to respond
timely and accurately to customers. Attensity's ability to extract
valuable insight from free-form text anywhere and transform it into
actionable insights offers organizations the opportunity to leverage
vast amounts of data previously left untapped. Our
easy-to-use business applications are not only designed for analysts,
but also for business leaders, researchers, customers, brand and category managers
and customer service representatives.
Attensity Analyze
allows your organization to glean and analyze your customers’ candid
thoughts about your brand and products, delivering the actionable
insights you need to make smarter decisions and deliver better products
and services.
Attensity Cloud
enables organizations to rapidly and accurately understand and analyze
the market buzz found in web communities, blogs, product reviews and
social media sites. Uncover authentic customer sentiments and issues
around your brand, products, services, your competitors and more.
Attensity Respond helps you more effectively listen and respond to
customer communications - whether those communications are direct via your email
channel, or indirect, via forum posts or tweets.
Attensity E-Service Suite
offers a Service Portal and a Self-Service application that enables
your customers to effectively self-serve while your agents are
empowered to extend informed and efficient service support real-time.
Attensity Discover
provides your organization with sophisticated information extraction,
advanced classification and enterprise-class search of and access to
internal and external data, helping you meet compliance and litigation
demands while controlling costs.
Attensity Risk & Compliance
enables your organization to manage business, operational, legal, and
customer risk. Attensity Risk & Compliance provides solutions to
help you manage critical customer and technical information, identify
and react to fraudulent activity, and proactively respond to customer
complaints.
Intelligence Analysis
allows commercial and government organizations to “connect the dots” by
delivering automatic extraction and analytical processing of
“relational events” from unstructured data –not only who or what, but
the “why, when, where and how.” Organizations will benefit from
dramatically faster and more comprehensive detection of trends,
anomalies, patterns and linkages, providing more time for analysts to respond.