Attensity Analyze for VOC - Take Action on Customer Data

December 15, 2009 • Author: Michelle de Haaff • 1 comment
Tags: untagged

We announced Attensity Analyze for VOC last month (aka Attensity 5.2) and I wanted to take a few minutes to tell you more about it.

Attensity Analyze for VOC consists of a number of client and market driven enhancements expanding on our focus to enable our customers to be able to analyze customer conversations, across any channel and to take action on the insights found.  This release encompasses reporting, analysis, usability, performance, integration, quality and workflow enhancements based on direct feedback from customers, partners, and our field.  General highlights include:

Deep Customer Analytics and Exploration

  • Share your results easily and fast with distributable and printable query results via portable swf (shockwave) files viewable in HTML, Powerpoint, MS Office or printable in a PDF format.
  • Understand customer issues and information over time through deeper trending analysis, including normalized (%) time-series charts, accounting for variation in document counts over time periods and more!
  • Net Promoter, customer loyalty, sentiment and other calculated scores are now even easier to create with this release.  As customer conversations are analyzed, the application automatically dynamically generates these important calculated values!
  • Easily manage, categorize and analyze not only issues, but the relationship between issues and people, places and things for a deeper understanding of customer conversations through "doubles" and "triples" categorization modals.
  • Who said that? With our deeper anaphora resolution capabilities in this release, the application automatically handles inanimate object references to “it”, commonly found in VOC data.  Example: “I closed my account last week. It was too expensive.”  Anaphora resolution resolves that “it” in this case is referencing “account” and generates the fact “account:expensive”.  
  • Want to identify and understand people, places and things better? With this release, the Inxight Thingfinder capability is automatically enabled in our engines!
  • Want to take action and respond to a customer's issues, questions and cries for help?  This release includes a direct feeder into Attensity Respond for real-time follow-up and participation in social media discussions.
  • Live updates and deep linking with leading BI and data warehouses are also included...
  • And more!

If you are interested in seeing this release or upgrading - contact us - we can get you started!

Comments

  • February 05, 2010 • Financial Service wrote:

    it is so inforamtive site .
    adam
    [url=http://www.ifsdb.com ]Lawyer Marketing[/url]

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