Attensity Solutions for the Technology Industry

Using the power of the consumer to drive success

Anticipating and responding to customer service needs and incorporating customer requested functionality into next-generation tech products are critical differentiators for securing your customers’ dwindling technology spending dollars. Most of us are cell-phone carrying, remote-wielding tech consumers with little tolerance for malfunctions, glitches, and downtime. If a tech purchase and related service disappoints, we make it known: Venting online in service- and product reviews and berating customer support or we find solutions to our tech problems from “e-talking” to other users. But are you actively listening and analyzing all of these customers’ invitations for improvements?

The Attensity Difference

Attensity applications can automate these processes for you. We capture, analyze and transform your customers’ conversations with you and those about your products and services online into actionable data for better decision-making. We offer you applications that can help you better serve your customers, while at the same time empowering them to serve themselves, at a lower cost to you.  We help you share and research information internally so your new products are more innovative and meet market needs.

Attensity Cloud analyzes the customer conversations around your products found in web community and discussion forums, blogs, beta test groups, online product review and social media sites.

Attensity Voice of the Customer takes the ever-growing volume of your customers’ emails, call center notes, service and repair notes, surveys, and more and transforms these unstructured text snippets into rich structured data that you can now analyze to understand sentiments, emerging trends, customer preferences, root causes and other competitive indicators. With Attensity, these can now be actively factored into your product development and response processes.

Attensity Respond routes, automatically responds, and recommends responses to all of your contact center’s growing inbound and outbound customer communications, be it emails, SMS messages, letters, and faxes. It can even "read" communications in social media such as Twitter, and automatically route those messages to the appropriate social media staffer or agent for response.

Attensity Service delivers operational efficiency and better customer service through continuously updated knowledge bases and easy-to-use service portals.