News & Events

Press Releases

• February 25, 2010

  Attensity Group Launches New Social Media Customer Intelligence Solution, Attensity Analyze for VoC Community Advantage

  PALO ALTO, Calif., February 25, 2010 — Attensity™ Group, the leader in business user applications that generate value from unstructured data, today announced Attensity Analyze for VoC Community Advantage. It is the newest product offering in Attensity’s Voice of the Customer (VoC)...

• February 23, 2010

  Attensity and Lithium Co-Presenting Webinar to Enable Companies to Extend the Value of Customer Communities

  What:    “Powering the New Customer-Conversation Driven Enterprise” is a complimentary CustomerThink webinar co-presented by Attensity™ and Lithium, leader in Social CRM, to show enterprises how to effectively collect and act on information on the social web to...

• February 12, 2010

  Attensity Government Systems and Carahsoft to Host Free Webinar Introducing Extraction Solution for More Intelligent Information Sharing

  What:    “Announcing InTTENSITY: The Next Level in Extraction” is a complimentary webinar to introduce the new offering from Attensity Government Systems combining best-of-class extractors from Inxight and Attensity into a state-of-the-art extraction solution for the...

In-Person Events

• Transforming Customer Conversations for Retail Success
  An Attensity Webinar

  Retailers today face a multitude of challenges: a tough economic climate, channel blurring, consolidation, need for differentiation, multi-channel growth, and of course, increasingly empowered consumers.  Consumers have more shopping choices than ever and they don’t hesitate to share...

• Engaging Your Social Customers Through a Knowledge Repository
  Intelligent Content 2010 February 25 - 26, Palm Springs

  Customers are flocking to the Web to discuss everything from customer service complaints to product recommendations. Expert forums, not a company’s call center, are rapidly becoming the destination for frustrated customers. Now, more then ever, online chatter contains a treasure trove of...

• How Sentiment Analysis can Make Sense of Social Media (or Can it?)
  March 2, Mountain View, CA

  Organized by the Bay Area Business Executives Meetup Group Ever since we realized that we needed more than mere transactional CRM data to get to know our customers and deliver on the mythical 360-degree view of them, we focused on two areas: what customers want (psychographics) and what customers...

On Demand Events

• The changing face of Customer Experience: How Gen Y and social media are impacting all of your customers’ expectations

  Today’s customer brings with them a host of new expectations for customer experience. The days when clients simply contacted your company for help and were willing to wait for an answer are numbered. Increasingly, customers want immediate answers and better self-service experiences across...

• Introducing Attensity Cloud

  Attensity introduces Attensity Cloud, a new product addition to Attensity’s semantic analysis application suite is designed to allow organizations to monitor, analyze and respond to social media together with internal customer conversations in email, surveys, and CRM systems. Powered by...

• Keywords Alone Are Not Enough
  Why Real Text Analysis Matters

  For years, information that was relevant to an enterprise was almost entirely found within the enterprise. Sales figures, inventory levels, gross margin numbers, CSAT scores, and so forth were trusted data that was used to drive business decisions. Over time, however, information needed to...

• Attensity Web Event
  Attensity First Person Intelligence™

  There is wisdom in the collaborative consciousness of markets. The opportunity lies in quickly and continuously understanding that wisdom. Doing so involves converting first person customer feedback into First Person Intelligence™ - understanding the ceaseless flow of critical information...

• KM World Roundtable
  Using Social Networks for Business Success

  Never before has a public, social phenomenon had such a great impact on the way we do business. But the emergence of Social Networks as business tools have completely re-written the rules. Moderated by KMWorld publisher Andy Moore, our panel of experts from NewsGator, Attensity, Rivet Logic, and...

• Attensity Web Event
  Automated Response Management for Your Inbound Inquiries

  In the Web 2.0 world, massive volumes of user-generated content is only adding to the deluge of unstructured data service-driven organizations need to use to better anticipate and service their customers’ rapidly evolving needs. The ability to manage multi-channel customer service in a cost...

• How Whirlpool is improving quality and driving increased customer satisfaction and retention

  In this webinar, you'll hear from Whirlpool on how they are leveraging internal and external customer feedback in tough economic times to improve quality, drive increased customer satisfaction and retention, and gain competitive insight. This customer feedback comes directly from customers and...

• Attensity Web Event
  Leveraging Unstructured Data for Enterprise Intelligence

  A Teradata and Attensity Cooperative Web Seminar Stephen Brobst, CTO of Teradata, and Dr. David L. Bean, CTO and co-founder of Attensity, discuss how to improve business performance through text extraction and the analysis of both structured and unstructured data, including e-mail content, claim...

• Advances in Text Analytics: That Was Then, This Is Now

  The world of Text Analytics as it has been known is changing radically. Join Attensity founder and industry expert Dr. David Bean for an informative hour to understand how new technologies and approaches to Text Analytics have arrived, and can now deliver valuable insights to users in a fraction of...