Content Management

Attensity Content Management is the foundation for comprehensive, consistent, and current content, published and distributed through any interaction channel and in any application. Attensity Content Management supports the key requirements for complete content editing, scheduling, creation and reuse, maintenance, revision, assembly, translation, approval, publication and, finally, storage, for the entire content lifecycle in order to meet your content sharing and management needs. Attensity Content Management provides the core content back-bone to our applications. It is a flexible and scalable environment and is designed for easy content creation, reuse and sharing. 

Easy Content Creation and Sharing

Attensity Content Management offers streamlined processes for creating, sharing and editing content reducing the costs related to corporate content management. The technology allows users to manage content of all types and through a process based interface increasing productivity. Content managed in our technology is then made available in all of the Attensity applications – enabling inclusion of the content needed to provide a rich service experience for customers, contact center agents, and in-depth research capabilities for analysts and business users. 

Scalable and State of the Art

Attensity Content Management is an XML based system that employs industry leading data management and storage capabilities for easy and scalable management of all content assets. The system was designed so that users can collaborate, share and reuse content for many purposes and across Attensity’s applications. The high degree of reuse leads to consistent and current publication and digital use of content. As a result, expenses for maintenance are drastically reduced.

The system offers the following capabilities:

• Support of all content types: images, documents, audio files, XML documents and more
• Delivery of content to each of the Attensity applications, to other applications and for the publishing process
• Modularization of content objects for use in various application flows or publishable documents enabling easy re-use and sharing