Formed from the combination of award-winning business intelligence and information management leaders, Attensity Group delivers the power of sophisticated data and semantic analytics in the form of easy-to-use business applications, allowing business leaders, customer support personnel, and customers to get relevant and actionable answers fast. Attensity Group applications use analytic engines to access both structured and unstructured data from various sources, find relevant and accurate information in response to queries, and present the resulting insights in a way that supports accurate and timely decision-making.

The Attensity Difference

Attensity Group has created a suite of commercial applications that draw upon the broadest spectrum of natural language processing technology and Web 3.0 semantic technologies in the market. Specifically designed to meet the needs of end users, Attensity Group business applications inform your business processes through the unparalleled accuracy of our analytic engines and the intuitive presentation of resulting information in context to your business processes.

“This is a significant move within the content technologies industry,” said Sue Feldman, research vice president for search and discovery technologies at IDC. “The next sea change in computing will come from combining information access with workflow, information management, and better interaction design. In providing more comprehensive business applications for unstructured data, Attensity Group recognizes companies’ increasing need for insight into customer feedback and interaction, as well as the ability to simply access relevant content and data."

Attensity Group applications can help you quickly and accurately resolve customer support issues by sending the right information to customers automatically, allowing them to use self service to find their own answers, and by giving customer support representatives guided escalation paths, and accurate information. The results are increased customer satisfaction and loyalty, higher call resolution rates, and lower overall support costs.

“The merger is a winner for the companies, for their products, for all of their customers, for customer service technologies and products, and for customer service, in general," said Mitch Kramer, Senior Vice President and Senior Consultant, Patricia Seybold Group.

There are strategic and preemptive benefits as well. Attensity Group solutions allow you to see potential problems before they become big problems and to access information from any source and in any language to enable more accurate research and analysis. They can also help you with compliance and governance efforts, helping to ensure that accurate, legally acceptable information is shared.

Attensity Group solutions increase customer satisfaction and retention, improve the efficiency and accuracy of research, and deliver powerful insights about how your business is operating and where it should go in the future.

To learn more about our products, services, customers, and successes, we invite you to explore our websites: www.attensity.com for the Americas and www.empolis.com for Europe.

“The coming together of Attensity Group will fortify our existing partnership with Attensity Corporation,” said Pamela Fredette, chairman and chief executive officer of enherent. “Attensity Group’s complete product portfolio will further complement enherent’s offerings, together allowing us to provide more effective management of brand reputation and the harnessing of new and innovative ideas. We look forward to working with Attensity Group to further build our relationship and continue to improve our offerings to joint-customers.”