Increase the effectiveness of your social marketing strategies:
- Inform your marketing campaigns with social intelligence.
- Track social sentiment across brands and competitors.
- Identify and engage key brand influencers.
- Measure new product launch success.
Success Story
White Paper
Integrate social media into your customer service processes:
- Quickly spot potential product and service issues.
- Get to the root cause behind the sentiment.
- Queue and route social comments to different agents.
- Identify opportunities to reduce churn and build loyalty.
Success Story
White Paper
Reduce costs with a single platform for social analytics and engagement:
- Unify multiple social and voice of customer deployments.
- Ensure scalability and process customer conversations at massive scale.
- Integrate social analytics with internal CRM, ERP, BI and other systems.
- Get a reliable, scalable platform proven with the world’s leading brands.
Success Story
White Paper
About Attensity
Attensity is the leading provider of social analytics and engagement solutions.
Watch Video
Command Center Video
Featured Story
Using Attensity To
Compare Customer
Sentiment For @united,
@southwestair and
@virginamerica
“I flash my Global Services card in a last ditch attempt for empathy. The agent tells me that policy is policy. United can’t check me in as I miss the cut-off. She tells me that I should know better and come to the airport earlier.”
- R “Ray” Wang on Forbes.com excerpt
22 May 2013 | 5:34 pm
Attensity Selected as FiReStarter for 11th Annual Future in Review Conference
21 May 2013 | 11:48 pm
Attensity Media Provides Real-time Social Stream for the 2013 Billboard Music Awards Show
11 March 2013 | 2:02 pm
Attensity Respond 6.0 Improves Multi-Channel Engagement in Social Customer Contact Centers
8 March 2013 | 6:14 pm
Social Media Analysis: Is Germany’s Customer Service Really as Bad as People Say?
4 March 2013 | 2:06 pm
Attensity Honored in Top Company Lists from Both KMWorld and Industry Thought Leader Paul Greenberg
5 February 2013 | 2:17 am
Attensity Social Analysis of Super Bowl Advertising Campaigns (Part 3)
- No public Twitter messages.
March 12, 2013
