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Press ReleaseAttensity™ Begins 2008 With Stunning Success - Announces Crucial Patent and KMWorld HonorPremier Text Analytics Company Issued Sixth Patent and Chosen for KMWorld's "100 Companies that Matter" for Fifth Consecutive Year PALO ALTO, Calif., February 27, 2008 - Attensity™, the leader in text analytics software for First Person Intelligence™, today announced its sixth patent and its distinction as one of KMWorld Magazine's "100 Companies that Matter" for 2008. These two achievements cap a year of groundbreaking product developments and customer successes. "We continually enable large enterprises to make the best possible business decisions by analyzing their unstructured customer feedback found in emails, service notes, surveys, web forums, reviews and blogs," said Craig Norris, Attensity's chief executive officer. "Our team is transforming the way enterprises are able to listen and act on customer feedback and our achievements over the last year affirm we're surpassing our goals." Attensity has been issued its sixth and most valuable U.S. patent (U.S. Patent No. 7,171,34) covering its core methods, strengthening an already strong patent portfolio. These core methods allow Attensity to offer rich extractions from any unstructured data without the burden of predefinition. This translates to enabling Attensity customers to find issues and opportunities in their unstructured data without having to know what they are looking for - providing valuable early warning alerts. The patent ensures that Attensity's solutions will continue to be unique by protecting the processes and techniques necessary for exhaustively extracting facts from textual data sources and combining them with structured data for analysis. In addition to the six patents received, Attensity currently has six other patents pending. KMWorld Magazine's "100 Companies that Matter" list was developed to highlight companies whose technology fosters a broader discussion of knowledge management. Each nominee is compared by colleagues, KM practitioners, theorists, analysts, vendors and customers, to determine if they share a remarkable capacity for velocity and innovation. The winners are published in the March issue of KMWorld Magazine, as well as online at www.kmworld.com. Other Attensity HighlightsAttensity was honored throughout the year for its innovative text analytics product suite by its new customers and other reputable publishers and analysts. Major manufacturers and services firms, as well as government intelligence and law enforcement agencies, are among those customers using Attensity's patented technology to enable executives, analysts and agents to uncover critical facts, issues and relationships recorded in their text.
Solutions for Customer IntelligenceAttensity announced its Voice of the Customer (VoC) solution in 2007. Attensity VoC employs the company's patented Exhaustive Extraction™ technology to automatically identify facts, opinions, requests, trends, and trouble spots from the unstructured text of survey responses, service notes, email messages, website forums, blog entries, news articles and other customer communications. The solution provides early warnings on customer "cries for help" as well as performs analysis on and produces insight for Net Promoter® Score "detractor" and "promoter" issues and requirements. "Unstructured data found in call center records, emails, blogs, and user forums are an extremely important, but previously untapped resource for companies to use to gain a true understanding of their customers," said Dr. Fern Halper, partner at Hurwitz & Associates, a strategic IT consulting and research firm based in Newton, Mass. "Text analytics tools, such as Attensity's Voice of the Customer solution, can help companies discover valuable information found in first person feedback." Travelocity®, the sixth largest travel agency, licensed Attensity's VoC solution to better serve its vast online customer base through rapidly, accurately and automatically analyzing customer feedback. The Wall Street Journal described the decision process in a January 28, 2008, article: "A company team spent several months poring over some 10,000 customer surveys, trying to figure out what people liked and didn't like about Travelocity. 'As you can imagine, it was a very challenging process,' says Don Hill, director of customer advocacy. "That was only the tip of the iceberg. To keep up with customers, Mr. Hill figured, his team would need to track and analyze 30,000 survey responses, 50,000 emails, and notes from half a million calls to the company's service centers -- every month. "The solution? Travelocity turned to software maker Attensity Corp., whose products quickly analyze documents and pull out vital information. Using the software, Travelocity pinpointed critical customer concerns and came up with fixes." Attensity's newest solution for understanding First Person Intelligence is Attensity VoC On-Demand, a secure software as a service (SaaS) that enables users to access the company's VoC solution via the Web for on-demand customer feedback analysis. Enterprises can now extract and analyze critical data about their customers in Attensity's easily accessible user interface and through customizable analytic dashboards-without requiring in-house installation. Solutions for Law Enforcement IntelligenceIn 2007 Attensity also unveiled its Law Enforcement Analyst Desktop Solution (LEADS), which enables agents to access, analyze and organize data from all forms of freeform text to identify, investigate and impede criminal and terrorist activity. Virginia's Chesterfield County Police Department (CCPD) is currently utilizing Attensity LEADS to fight crime. Specifically, the CCPD uses the application to mine critical case data previously hidden in tens of thousands of case files going back several years. CCPD investigators now have the power to quickly find previously unknown events, facts and relationships hidden in myriad forms of text, helping the department to thwart crime and close cases quickly and efficiently. About Attensity™Attensity provides the definitive Voice of the Customer platform built on its text analytics software technology for transforming unstructured customer feedback into actionable First Person Intelligence™. Attensity's First Person Intelligence is the backbone of the company's flagship offering to the enterprise as well as the law enforcement and intelligence communities for increasing customer satisfaction and improving homeland security. The company's multi-patented technology mines the freeform text in communication channels such as emails, surveys, blogs, web forums, case files, and call center notes. Attensity's hosted and installed solutions provide insight into customer sentiment, product issues, and coded clues that enable customer relationship executives and law enforcement analysts to speed detection and meaningful response to critical events and competitive challenges. Founded in 2000, the company is headquartered in Palo Alto, Calif., with a technology center in Salt Lake City, Utah. Attensity is a recipient of the Red Herring 100, an award reserved for top private technology companies. More information is at http://www.attensity.com. © 2008 Attensity Corporation. Attensity, First Person Intelligence and Exhaustive Extraction are trademarks of Attensity Corporation in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved. |
© 2008 Attensity, Inc. All Rights Reserved. |
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