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Attensity AnalyzeTM

Multi-Channel Text Analytics Solution

Attensity Analyze is the most comprehensive and accurate real-time solution for understanding multi-channel customer conversations. This patented analytics platform transforms text in social media, emails, surveys, CRM, notes and other sources into action­able insights. Attensity Analyze delivers the accuracy in identifying the data points needed to drive business decisions and actions.

Analyze Conversations

Attensity Analyze lets you monitor and analyze millions of online sources for customer intelligence. Attensity Analyze continuously monitors and analyzes structured and unstructured data in review sites, blogs, forums (user forums, discussion forums, LinkedIn Answers, etc), emails, surveys, CRM, Twitter, Facebook, YouTube videos, mainstream news and more. It delivers a wide variety of out of the box web-based reports  that help track and analyze ongoing relevant conversations about  brands, products, competitors, identify influential opinion leaders and sources, understand sentiment and issues, and keeping on top of industry trends.

Attensity Analyze accurately and automatically identifies the many different “voices” that customers use to express their feedback (e.g., negative voice, positive voice, intent, etc.), which helps more clearly identify key events and relationships, such as intent-to-buy, intent-to-churn and customer “wish” events.

Industry’s Most Accurate Analytics

Attensity Analyze includes sophisticated analytics that make it possible for organizations to extract unprecedented business insights from customer conversations, including:

  • Customer behavior profiling
  • Detailed sentiment analysis
  • Root cause of issues
  • Understand conversations and emerging issues
  • Monitor buzz
  • Predictive analytics
  • and more

Drag-and-Drop Visualization and Reporting Widgets

With its turnkey reporting wizard and analysis tools, Analyze offers a drag-and-drop approach and out-of-the-box widgets that allow users to quickly and easily build ad hoc reports around key themes, such as customer sentiment, product and service issues, intent to churn, emerging trends, and more. In addition, a comprehensive set of out-of-the-box reports and dashboards help users to start gaining insights in a matter of minutes.

Built for Big Data

Analyze helps large enterprise organizations deliver a superior customer experience, including expanded features that allow for wide-scale sharing while protecting the security of sensitive customer data. 

Attensity QTM

Real-time Streaming Analytics Solution

Easy-to-Use, Real-Time Intelligence
Today’s enterprises are aware of the wealth of insights that lie in data analysis. The ability to collect, analyze, and act on that intelligence provides a critical advantage to those companies who can listen directly to consumers discussing products, services, and companies openly. Distilling actionable insights from the data “noise” in a timely manner, has presented consistent challenges to customer experience- driven professionals. Attensity Q provides the ability to easily create social queries, identify trends at their onset, and view real-time visualizations that surface context and connections among social posts.

Attensity Q is Attensity’s next generation analytics solution that provides real-time visualization and discovery of unknown topics and themes from the industry’s most comprehensive data source, with access to over 150 million blogs, forums, websites, Facebook content, Twitter and other data streams

Sentiment Detection. Topic Analysis. Accuracy.
Attensity Q guides users to the right data to inform business decisions in real-time while recognizing deeper relationships in the data. Attensity Q’s technology builds upon Attensity’s proven strengths: the Attensity Semantic Annotation Server (ASAS) which provides semantic tagging and Attensity’s linguistic, structural approach to NLP. Unlike the commoditized statistical keyword-based approaches to social analytics, Attensity’s technology understands the dynamic nature of language.

Attensity’s accurate sentiment detection and topic analysis makes sense of the volume of consumer opinions and actions posted online every day gathering relevant data and information from the plethora of content. Through Attensity’s NLP, determine the meaning – when is an ‘apple’ a fruit and when is it a technology company? Attensity recognizes phrases, companies, and common entities across domains which provide context and connections among data posts which enables Attensity Q to surface novel and interesting connections. Attensity accurately identifies sentiment and crucially, the intensity of that sentiment.

With Attensity Q, teams gain access to the benefits of advanced NLP without having to know any of the syntax to create a query. Begin typing in a term of interest and Attensity Q suggests and automates the right logic behind the query. The user does not have to write complex rules nor anticipate language patterns.

Topic Creator is Intuitive
Attensity Q is designed with an intuitive topic creator with built in NLP to make it easy for the business user to capture accurate and meaningful insights.

Attensity Pipeline

Real-time Content Processing Stream

Enterprise organizations recognize that today’s social customers and observers are actively talking about their products and services on millions of sites across the social web. Buried in these conversations are valuable insights that can have a significant impact on their business.

The Attensity Pipeline provides a real-time, SaaS-based, semantically annotated content processing stream to meet the demands of today’s corporate environments. The Pipeline’s content is the foundation for Attensity’s family of data analytics solutions.

The Attensity Pipeline collects data from more than 150 million social media and online sources including Twitter, Facebook and Google Plus posts, YouTube, Reddit, blogs, forums, and video and review sites. It uses the full power of Attensity’s patented semantic engines to transform the chaos of social chatter into actionable information for the enterprise. This backend component enables both deep analytics, and routing and response to be performed against the universe of social media conversations in seconds, as they happen.

Unlike other social data feeds, the Attensity Pipeline goes beyond mere data sifting to code every useful entity, relationship, event, and category in a document, and makes the data immediately actionable for business users. To streamline critical insights, the Attensity Pipeline is used by teams to accelerate business priorities. It is a natural fit for users to process and deliver insights to key stakeholders managing corporate brands and identifying beneficial or adverse effects about key product features.

Key capabilities of the Attensity Pipeline include:

  • Filtering to eliminate irrelevant results and spam
  • Automatic identification, extraction, and tagging of the key sentiments, people, places, products, companies, events and relationships found in the data using Attensity’s patented natural language processing engines
  • Additional data augmentation, including geographics, demographics, and influencer metrics

The Attensity Pipeline normalizes all data to make consuming the data much simpler, allowing the Pipeline to act as a single social data feed for the entire enterprise, replacing the need for multiple feeds for various point solutions in different departments. Results from the Attensity Pipeline are currently fed to Attensity Analyze and Attensity Q. These applications, in turn, can also feed into other business applications such as CRM, business intelligence and data warehousing systems.

Attensity Pipeline

Real-time Content Processing Stream

Enterprise organizations recognize that today’s social customers and observers are actively talking about their products and services on millions of sites across the social web. Buried in these conversations are valuable insights that can have a significant impact on their business.

The Attensity Pipeline provides a real-time, SaaS-based, semantically annotated content processing stream to meet the demands of today’s corporate environments. The Pipeline’s content is the foundation for Attensity’s family of data analytics solutions.

The Attensity Pipeline collects data from more than 150 million social media and online sources including Twitter, Facebook and Google Plus posts, YouTube, Reddit, blogs, forums, and video and review sites. It uses the full power of Attensity’s patented semantic engines to transform the chaos of social chatter into actionable information for the enterprise. This backend component enables both deep analytics, and routing and response to be performed against the universe of social media conversations in seconds, as they happen.

Unlike other social data feeds, the Attensity Pipeline goes beyond mere data sifting to code every useful entity, relationship, event, and category in a document, and makes the data immediately actionable for business users. To streamline critical insights, the Attensity Pipeline is used by teams to accelerate business priorities. It is a natural fit for users to process and deliver insights to key stakeholders managing corporate brands and identifying beneficial or adverse effects about key product features.

Key capabilities of the Attensity Pipeline include:

  • Filtering to eliminate irrelevant results and spam
  • Automatic identification, extraction, and tagging of the key sentiments, people, places, products, companies, events and relationships found in the data using Attensity’s patented natural language processing engines
  • Additional data augmentation, including geographics, demographics, and influencer metrics

The Attensity Pipeline normalizes all data to make consuming the data much simpler, allowing the Pipeline to act as a single social data feed for the entire enterprise, replacing the need for multiple feeds for various point solutions in different departments. Results from the Attensity Pipeline are currently fed to Attensity Analyze and Attensity Q. These applications, in turn, can also feed into other business applications such as CRM, business intelligence and data warehousing systems.

Attensity QTM

Real-time Streaming Analytics Solution

Easy-to-Use, Real-Time Intelligence
Today’s enterprises are aware of the wealth of insights that lie in data analysis. The ability to collect, analyze, and act on that intelligence provides a critical advantage to those companies who can listen directly to consumers discussing products, services, and companies openly. Distilling actionable insights from the data “noise” in a timely manner, has presented consistent challenges to customer experience- driven professionals. Attensity Q provides the ability to easily create social queries, identify trends at their onset, and view real-time visualizations that surface context and connections among social posts.

Attensity Q is Attensity’s next generation analytics solution that provides real-time visualization and discovery of unknown topics and themes from the industry’s most comprehensive data source, with access to over 150 million blogs, forums, websites, Facebook content, Twitter and other data streams

Sentiment Detection. Topic Analysis. Accuracy.
Attensity Q guides users to the right data to inform business decisions in real-time while recognizing deeper relationships in the data. Attensity Q’s technology builds upon Attensity’s proven strengths: the Attensity Semantic Annotation Server (ASAS) which provides semantic tagging and Attensity’s linguistic, structural approach to NLP. Unlike the commoditized statistical keyword-based approaches to social analytics, Attensity’s technology understands the dynamic nature of language.

Attensity’s accurate sentiment detection and topic analysis makes sense of the volume of consumer opinions and actions posted online every day gathering relevant data and information from the plethora of content. Through Attensity’s NLP, determine the meaning – when is an ‘apple’ a fruit and when is it a technology company? Attensity recognizes phrases, companies, and common entities across domains which provide context and connections among data posts which enables Attensity Q to surface novel and interesting connections. Attensity accurately identifies sentiment and crucially, the intensity of that sentiment.

With Attensity Q, teams gain access to the benefits of advanced NLP without having to know any of the syntax to create a query. Begin typing in a term of interest and Attensity Q suggests and automates the right logic behind the query. The user does not have to write complex rules nor anticipate language patterns.

Topic Creator is Intuitive
Attensity Q is designed with an intuitive topic creator with built in NLP to make it easy for the business user to capture accurate and meaningful insights.

Attensity AnalyzeTM

Multi-Channel Text Analytics Solution

Attensity Analyze is the most comprehensive and accurate real-time solution for understanding multi-channel customer conversations. This patented analytics platform transforms text in social media, emails, surveys, CRM, notes and other sources into action­able insights. Attensity Analyze delivers the accuracy in identifying the data points needed to drive business decisions and actions.

Analyze Conversations

Attensity Analyze lets you monitor and analyze millions of online sources for customer intelligence. Attensity Analyze continuously monitors and analyzes structured and unstructured data in review sites, blogs, forums (user forums, discussion forums, LinkedIn Answers, etc), emails, surveys, CRM, Twitter, Facebook, YouTube videos, mainstream news and more. It delivers a wide variety of out of the box web-based reports  that help track and analyze ongoing relevant conversations about  brands, products, competitors, identify influential opinion leaders and sources, understand sentiment and issues, and keeping on top of industry trends.

Attensity Analyze accurately and automatically identifies the many different “voices” that customers use to express their feedback (e.g., negative voice, positive voice, intent, etc.), which helps more clearly identify key events and relationships, such as intent-to-buy, intent-to-churn and customer “wish” events.

Industry’s Most Accurate Analytics

Attensity Analyze includes sophisticated analytics that make it possible for organizations to extract unprecedented business insights from customer conversations, including:

  • Customer behavior profiling
  • Detailed sentiment analysis
  • Root cause of issues
  • Understand conversations and emerging issues
  • Monitor buzz
  • Predictive analytics
  • and more

Drag-and-Drop Visualization and Reporting Widgets

With its turnkey reporting wizard and analysis tools, Analyze offers a drag-and-drop approach and out-of-the-box widgets that allow users to quickly and easily build ad hoc reports around key themes, such as customer sentiment, product and service issues, intent to churn, emerging trends, and more. In addition, a comprehensive set of out-of-the-box reports and dashboards help users to start gaining insights in a matter of minutes.

Built for Big Data

Analyze helps large enterprise organizations deliver a superior customer experience, including expanded features that allow for wide-scale sharing while protecting the security of sensitive customer data. 

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