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Attensity AnalyzeTM

Multi-Channel Text Analytics Solution

Attensity Analyze is the most comprehensive and accurate real-time solution for understanding multi-channel customer conversations. This patented analytics platform transforms text in social media, emails, surveys, CRM, notes and other sources into action­able insights. Attensity Analyze delivers the accuracy in identifying the data points needed to drive business decisions and actions.

Analyze Conversations

Attensity Analyze lets you monitor and analyze millions of online sources for customer intelligence. Attensity Analyze continuously monitors and analyzes structured and unstructured data in review sites, blogs, forums (user forums, discussion forums, LinkedIn Answers, etc), emails, surveys, CRM, Twitter, Facebook, YouTube videos, mainstream news and more. It delivers a wide variety of out of the box web-based reports  that help track and analyze ongoing relevant conversations about  brands, products, competitors, identify influential opinion leaders and sources, understand sentiment and issues, and keeping on top of industry trends.

Attensity Analyze accurately and automatically identifies the many different “voices” that customers use to express their feedback (e.g., negative voice, positive voice, intent, etc.), which helps more clearly identify key events and relationships, such as intent-to-buy, intent-to-churn and customer “wish” events.

Industry’s Most Accurate Analytics

Attensity Analyze includes sophisticated analytics that make it possible for organizations to extract unprecedented business insights from customer conversations, including:

  • Customer behavior profiling
  • Detailed sentiment analysis
  • Root cause of issues
  • Understand conversations and emerging issues
  • Monitor buzz
  • Predictive analytics
  • and more

Drag-and-Drop Visualization and Reporting Widgets

With its turnkey reporting wizard and analysis tools, Analyze offers a drag-and-drop approach and out-of-the-box widgets that allow users to quickly and easily build ad hoc reports around key themes, such as customer sentiment, product and service issues, intent to churn, emerging trends, and more. In addition, a comprehensive set of out-of-the-box reports and dashboards help users to start gaining insights in a matter of minutes.

Built for Big Data

Analyze helps large enterprise organizations deliver a superior customer experience, including expanded features that allow for wide-scale sharing while protecting the security of sensitive customer data. 

Attensity Q™

Closing the Social Intelligence Gap

Insights from social media are vast. Companies like yours understand the value of collecting, analyzing, and acting on this data in real time. But how do you filter out the noise? Millions of social posts including news, blogs, and forums occur every second of every day, yet little has been done to really harness the power of these insights in real time for in-depth analysis.
Until now.
Attensity Q helps enterprises transition from basic buzz monitoring to generating immediate, mission critical insights to make sense of social data using advanced Natural Language Processing (NLP). Industry trendsetters emerge not because of new ideas, but by championing new solutions to old problems. Attensity’s best-in-class suite takes this idea to a new level by giving our customers the tools to proactively respond to issues before they become problems.
 

Enterprise-wide Benefits

Even with all of the recent disruption in business practices, corporate silos remain an issue. Social analytics create a unified vision of achievement across an organization – not just in the marketing department. Attensity Q was created with the objective of providing our customers with a 360-degree view of theircustomers in order for them to stay ahead of the competition in even the most competitive global markets.

Using millions of online posts, messages, comments, and more, you can:

  • Check market vitals to target data related to customers, competition, industries, and influencers
  • Perform market research and brand analyses in real time
  • Surface opportunities by utilizing social media as world’s largest focus group
  • Allow brand managers, customer service professionals, human resources departments, and marketing and product managers gain an integrated view of the organization from the marketplace’s perspective

Key Features
Social intelligence tools must be intuitive. Attensity Q’s integrated suite goes beyond the chatter to analyze even the most nuanced language patterns. Our solutions allow you to tune in to the most influential social sites to analyze sentiments in both structured and unstructured data to determine industry trends and influencers, prioritize customer engagement strategies, and preemptively detect and address issues in real time.

Unlike other products on the market, Attensity Q provides:

  • Intuitive, easy-to-use topic creation to locate meaningful language patterns
  • Spam enhancements to allow for manual data curation and on-topic analysis
  • Discovery capabilities that normalize and analyze data in real time

 

Attensity Pipeline

Real-time Content Processing Stream

Enterprise organizations recognize that today’s social customers and observers are actively talking about their products and services on millions of sites across the social web. Buried in these conversations are valuable insights that can have a significant impact on their business.

The Attensity Pipeline provides a real-time, SaaS-based, semantically annotated content processing stream to meet the demands of today’s corporate environments. The Pipeline’s content is the foundation for Attensity’s family of data analytics solutions.

The Attensity Pipeline collects data from more than 550 million social media and online sources including Twitter, Facebook and Google Plus posts, YouTube, Reddit, blogs, forums, and video and review sites. It uses the full power of Attensity’s patented semantic engines to transform the chaos of social chatter into actionable information for the enterprise. This backend component enables both deep analytics, and routing and response to be performed against the universe of social media conversations in seconds, as they happen.

Unlike other social data feeds, the Attensity Pipeline goes beyond mere data sifting to code every useful entity, relationship, event, and category in a document, and makes the data immediately actionable for business users. To streamline critical insights, the Attensity Pipeline is used by teams to accelerate business priorities. It is a natural fit for users to process and deliver insights to key stakeholders managing corporate brands and identifying beneficial or adverse effects about key product features.

Key capabilities of the Attensity Pipeline include:

  • Filtering to eliminate irrelevant results and spam
  • Automatic identification, extraction, and tagging of the key sentiments, people, places, products, companies, events and relationships found in the data using Attensity’s patented natural language processing engines
  • Additional data augmentation, including geographics, demographics, and influencer metrics

The Attensity Pipeline normalizes all data to make consuming the data much simpler, allowing the Pipeline to act as a single social data feed for the entire enterprise, replacing the need for multiple feeds for various point solutions in different departments. Results from the Attensity Pipeline are currently fed to Attensity Analyze and Attensity Q. These applications, in turn, can also feed into other business applications such as CRM, business intelligence and data warehousing systems.

Attensity Pipeline

Real-time Content Processing Stream

Enterprise organizations recognize that today’s social customers and observers are actively talking about their products and services on millions of sites across the social web. Buried in these conversations are valuable insights that can have a significant impact on their business.

The Attensity Pipeline provides a real-time, SaaS-based, semantically annotated content processing stream to meet the demands of today’s corporate environments. The Pipeline’s content is the foundation for Attensity’s family of data analytics solutions.

The Attensity Pipeline collects data from more than 550 million social media and online sources including Twitter, Facebook and Google Plus posts, YouTube, Reddit, blogs, forums, and video and review sites. It uses the full power of Attensity’s patented semantic engines to transform the chaos of social chatter into actionable information for the enterprise. This backend component enables both deep analytics, and routing and response to be performed against the universe of social media conversations in seconds, as they happen.

Unlike other social data feeds, the Attensity Pipeline goes beyond mere data sifting to code every useful entity, relationship, event, and category in a document, and makes the data immediately actionable for business users. To streamline critical insights, the Attensity Pipeline is used by teams to accelerate business priorities. It is a natural fit for users to process and deliver insights to key stakeholders managing corporate brands and identifying beneficial or adverse effects about key product features.

Key capabilities of the Attensity Pipeline include:

  • Filtering to eliminate irrelevant results and spam
  • Automatic identification, extraction, and tagging of the key sentiments, people, places, products, companies, events and relationships found in the data using Attensity’s patented natural language processing engines
  • Additional data augmentation, including geographics, demographics, and influencer metrics

The Attensity Pipeline normalizes all data to make consuming the data much simpler, allowing the Pipeline to act as a single social data feed for the entire enterprise, replacing the need for multiple feeds for various point solutions in different departments. Results from the Attensity Pipeline are currently fed to Attensity Analyze and Attensity Q. These applications, in turn, can also feed into other business applications such as CRM, business intelligence and data warehousing systems.

Attensity Q™

Closing the Social Intelligence Gap

Insights from social media are vast. Companies like yours understand the value of collecting, analyzing, and acting on this data in real time. But how do you filter out the noise? Millions of social posts including news, blogs, and forums occur every second of every day, yet little has been done to really harness the power of these insights in real time for in-depth analysis.
Until now.
Attensity Q helps enterprises transition from basic buzz monitoring to generating immediate, mission critical insights to make sense of social data using advanced Natural Language Processing (NLP). Industry trendsetters emerge not because of new ideas, but by championing new solutions to old problems. Attensity’s best-in-class suite takes this idea to a new level by giving our customers the tools to proactively respond to issues before they become problems.
 

Enterprise-wide Benefits

Even with all of the recent disruption in business practices, corporate silos remain an issue. Social analytics create a unified vision of achievement across an organization – not just in the marketing department. Attensity Q was created with the objective of providing our customers with a 360-degree view of theircustomers in order for them to stay ahead of the competition in even the most competitive global markets.

Using millions of online posts, messages, comments, and more, you can:

  • Check market vitals to target data related to customers, competition, industries, and influencers
  • Perform market research and brand analyses in real time
  • Surface opportunities by utilizing social media as world’s largest focus group
  • Allow brand managers, customer service professionals, human resources departments, and marketing and product managers gain an integrated view of the organization from the marketplace’s perspective

Key Features
Social intelligence tools must be intuitive. Attensity Q’s integrated suite goes beyond the chatter to analyze even the most nuanced language patterns. Our solutions allow you to tune in to the most influential social sites to analyze sentiments in both structured and unstructured data to determine industry trends and influencers, prioritize customer engagement strategies, and preemptively detect and address issues in real time.

Unlike other products on the market, Attensity Q provides:

  • Intuitive, easy-to-use topic creation to locate meaningful language patterns
  • Spam enhancements to allow for manual data curation and on-topic analysis
  • Discovery capabilities that normalize and analyze data in real time

 

Attensity AnalyzeTM

Multi-Channel Text Analytics Solution

Attensity Analyze is the most comprehensive and accurate real-time solution for understanding multi-channel customer conversations. This patented analytics platform transforms text in social media, emails, surveys, CRM, notes and other sources into action­able insights. Attensity Analyze delivers the accuracy in identifying the data points needed to drive business decisions and actions.

Analyze Conversations

Attensity Analyze lets you monitor and analyze millions of online sources for customer intelligence. Attensity Analyze continuously monitors and analyzes structured and unstructured data in review sites, blogs, forums (user forums, discussion forums, LinkedIn Answers, etc), emails, surveys, CRM, Twitter, Facebook, YouTube videos, mainstream news and more. It delivers a wide variety of out of the box web-based reports  that help track and analyze ongoing relevant conversations about  brands, products, competitors, identify influential opinion leaders and sources, understand sentiment and issues, and keeping on top of industry trends.

Attensity Analyze accurately and automatically identifies the many different “voices” that customers use to express their feedback (e.g., negative voice, positive voice, intent, etc.), which helps more clearly identify key events and relationships, such as intent-to-buy, intent-to-churn and customer “wish” events.

Industry’s Most Accurate Analytics

Attensity Analyze includes sophisticated analytics that make it possible for organizations to extract unprecedented business insights from customer conversations, including:

  • Customer behavior profiling
  • Detailed sentiment analysis
  • Root cause of issues
  • Understand conversations and emerging issues
  • Monitor buzz
  • Predictive analytics
  • and more

Drag-and-Drop Visualization and Reporting Widgets

With its turnkey reporting wizard and analysis tools, Analyze offers a drag-and-drop approach and out-of-the-box widgets that allow users to quickly and easily build ad hoc reports around key themes, such as customer sentiment, product and service issues, intent to churn, emerging trends, and more. In addition, a comprehensive set of out-of-the-box reports and dashboards help users to start gaining insights in a matter of minutes.

Built for Big Data

Analyze helps large enterprise organizations deliver a superior customer experience, including expanded features that allow for wide-scale sharing while protecting the security of sensitive customer data. 

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