FAQs

1. What social media content do you include?

We are focused on gathering the most business-relevant social and traditional media content possible and employ a combination of the most comprehensive 3rd party providers in addition to our own techniques.

• We currently monitor 37 million blogs and forums. In just the past 6 months, we’ve spidered 200 million blog posts and forum discussions.
• We also have access to the full firehose of Twitter content and we support the discussion content on public Facebook fan pages, MySpace user blogs and LinkedIn publicly available content such as LinkedIn Answers and posts.
• We also get content from classified sites including Craigslist
• We cover all major online news sources
• We cover the most popular product review sites, and more can be added for an additional fee
• We get YouTube and Flickr content which can be enabled in a client’s account approximately 90 days after a contract is signed specifying inclusion of these content types.
• We can also add traditional media from sources like Factiva to the mix.

2. Do you get product and consumer review content?

Yes! We have access to the widest and most detailed amount of structured and unstructured data from online review content in the industry.

3. What if I want content from a source that isn’t in the application?

Just ask us and we’ll try to get you hooked up!

4. Do you cover non-English content?

Yes, we cover 16 languages, and we’re adding more all the time.

5. How far back can I go to analyze my content? What if I need more time/history?

Currently, we provide 120 days of archived data for blogs, forums, Twitter and news media content. Call us if you want to go back further.

6. How do you deal with SPAM in results?

We deal with spam issues in two ways. First, we work with our content suppliers to ensure they eliminate spam before we receive their content feeds. However, given the broad nature of social media and the fact that spam is not always easily identifiable, and some spam content may occasionally slip through the system. When that happens, we provide users with a way to identify and remove spam from their results.

7. What if I want to analyze social media data against other data, like my call center notes or customer surveys?

Glad you asked! You’ll want to check out our Attensity Analyze solution, which enables full voice of the customer analysis against a wide variety of external and internal sources.

8. How many users do I need in my plan?

Users are anyone who will be getting an Attensity360 login.  Will you have multiple team members or departments accessing the solution?  Your Attensity representative will help you define a plan to meet your needs.

9. How many topics do I need in my plan?

Topics are like search terms. If you want to track your brand name and four competitors, that’s 5 topics. If you’ll be tracking three products for your brand and three products for each of your four competitors, that’s 15 topics.  Your Attensity team will help you scope this to  meet your needs.

12.  Is there a cap on the number of results I can get?

No, we can custom-tailor a plan for you.

13. What if I need help getting started?

Helping enterprise clients succeed in their customer experience management programs is an Attensity hallmark. Whether you need help with your business strategy topic definition, generating reports, analysis work, or anything else, we have a professional services team with over 10 years of experience serving enterprise customers who can provide anything you need.