Attensity Respond

Engage with customers on any social network from a single application.

Attensity Respond is the first enterprise-class application designed to help organizations engage with social customers. Attensity Respond gives social media teams, marketers and customer service responders the tools they need to proactively engage today’s social customers and deliver service via the channel of their choice, whether those conversations are from tweets, Facebook posts, forum posts, community sites or other online sources.

Respond to Social Media Conversations

Attensity Respond is specifically designed to help enterprise social media teams more effectively listen and respond to customers communicating via social media, such as tweets, Facebook posts, forums, blogs, communities, and other social media.

Working in conjunction with Attensity Analyze, Attensity Respond scans the full social web, seeking out cries for help, issue reports, compliments, complaints and more. Using advanced pattern recognition technology, Attensity Respond  then categorizes these conversations and routes them for response to the appropriate person or team, and lets you track the  communications within the application or within your existing CRM system.

Key Benefits

• Automate up to 90% of the handling of all incoming email and other communications with industry-leading accuracy, significantly reducing operational costs.
• Surpass service levels and maximize efficiency with intelligent message routing and handling, which automatically delivers scripted reply templates. This results in dramatically lower response times and more standardized responses, regardless of agent experience.
• Mine the intelligence residing in your incoming unstructured customer communications by using Attensity Respond together with Attensity Analyze.
• Gain increased control and visibility into customer communication processes, analyze and enhance contact center performance via dashboards and reporting tools.
• Track, manage and control business processes by retaining all customer interaction-related history to stay compliant with both company rules and external regulations such as FINRA, Sarbanes-Oxley or HIPPA.
• Support multiple departments/business units through a multi-tenancy architecture.
• Integrates with leading CRM systems such as SAP, Oracle-Siebel, salesforce.com, Kana, eGain, and Microsoft CRM.

To schedule a personalized demo of Attensity Respond, contact Attensity today.