Business Process & Workflow

At the core of any business user application are the standard business processes that the application enables. Being able to codify an organizational standard for how a customer is treated when they place an order, how a call center agent should handle a certain type of question or what content a researcher is allowed to access for a project is a critical backbone capability to the Attensity offering.

Attensity’s Business Process Management and Workflow technology enables users to define the different flows that users, customers and data takes through the Attensity applications. Users can define what data can be accessed, when certain permissions are required, and how customer problems should be escalated within the organization. These “workflows” automatically create the software business rules that execute based on the user and the data they are requesting and interacting with.

Through an easy-to-use, drag and drop interface, users can define each step in their business processes – identifying where data should flow, how escalation paths should execute and which users can access the applications and for what purposes. The user interface allows business users and data managers to define and set-up workflows quickly and easily.

Benefits

• Customer and user defined workflows codify business processes and ensure consistency
• Escalation and exception management processes are optimized reducing service costs
• Easy-to-use visual tool allows users to test, create, and maintain workflows simply and easily
• Out-of-the-box tools for most data input formats and automated tools easily transform input data for extraction