Attensity VOC ON-DEMAND

Overview

Attensity VoC On-Demand is a secure software as a service (SaaS) that enables users access Attensity's Voice of the Customer solution via the Web for on-demand customer feedback analysis. Using Attensity VOC On-Demand, enterprises can extract and analyze critical data about their customers in Attensity's easily accessible user interface and through customizable analytic dashboards.

Users of Attensity VoC On-Demand have online access to Attensity VOC through any web browser, giving them the ability to analyze freeform customer feedback through a user interface and easy-to-use dashboards. The service supports automatic extractions and refreshes of data sources, such as survey responses and emails, and the provision of reports and dashboards on customer feedback.

Attensity VoC On-Demand also offers a quick start implementation program, which includes appropriate data preparation - dictionary, domain and categorization development - to prepare data sets for extraction and output views and dashboards. Users can develop predefined analysis views and distinctive dashboards tailored to the user organization's requirements.

"Companies need to understand what their customers are saying about them, or telling them directly," said Susan Feldman, research vice president covering content technologies at IDC, a leading provider of global IT research and advice. "Text analytics lets them add unstructured sources to their business intelligence analyses. By providing this advanced text analysis capability as software as a service (SaaS), Attensity gives customers an easy way to experiment with the technology without having to invest and implement it themselves. It should make adoption even more widespread than it already is."

Features

• A hosted version of Attensity's VOC solution and access to browser based dashboards, reports and an ad hoc query tool without any installation, maintenance or support required
• A secure environment that delivers a 98% uptime service level agreement during business hours
• Automatic extractions and refreshes of unstructured data sources (e.g., survey responses, emails)
• Easy to access predefined analysis views and dashboards and automatic refreshes of these views and dashboards
• Attensity VOC On Demand "Quick Start" implementation program including appropriate data preparation, updates and management tools

Benefits

• Leverages Attensity's patented linguistic parsing engine that results in unrivaled levels of accuracy and the removal of false positives
• Combines both statistical analysis of text with linguistic analysis providing a much richer and more actionable view of customer feedback
• Accurately identifies the many different "voices" that customers use to express their feedback
• Uncovers customer sentiment, helps companies understand why customers are "promoters" or "detractors" and identifies churn indicators based on information found in textual feedback
• Provides actionable intelligence by integrating structured and unstructured data for analysis
• Is built on open standards that enable easy integration with other CRM, survey and business intelligence systems