Professional Services

Just like you strive for your customers’ brand loyalty, your customer and user satisfaction is our utmost priority.

Our dedicated and highly experienced Professional Services team stands ready to guide you through every step of the process and we are committed to your continuous success as you design, implement and leverage our technology to improve your business. Our team’s extensive experience, honed in hundreds of customer implementations around the globe, coupled with tested project-implementation methodology ensures that every customer deployment is a success. Ultimately, once complete, our goal is that you, as our user, attain full self-sufficiency, so that you can obtain the highest value from our software applications.

Attensity uses the LARA process to put together a customized program that enables you to effectively LISTEN to customer conversations, ANALYZE those conversations, RELATE the information within those conversations to existing information within your enterprise, and to enable you to ACT on those customer conversations.

The Team

Our Professional Service team includes:

• Functional analysts with expertise in specific business verticals
• Technical analysts and developers
• Integration experts
• Certified project managers
• Knowledge engineers
• Analytics experts
• And more

Our knowledge engineering and analytics expert teams offer you services when the Attensity solution is first implemented, as well as on an on-going basis if needed.

Implementation

Attensity has created a methodology that leverages best practices and is aligned with its core technology. The methodology is known as the Attensity Implementation Methodology, or AIM, and it is designed to systematically deliver successful implementations.

AIM follows an iterative implementation model that has proven a winning approach to meeting and exceeding customer expectations. The overall implementation lifecycle is divided into six phases that overlap and in certain cases iterate to develop a final solution.

Additional Services

Attensity’s Professional Services delivers you a comprehensive litany of customer facing services:

• Business Requirement Analysis & Risk Assessment
• Project Definition & Scoping
• Data Modeling
• Knowledge Engineering
• System Design and Development
• System Testing
• System Deployment & Integration
• User Training
• Ongoing Support & Enhancement

For more information please contact: services@attensity.com