Services

Support

 

Support Portal [North America only]

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E-Mail Support

North America: support@attensity.com

Europe: support-eu@attensity.com

Phone Support

North America Phone Support:

  • Toll-Free: 888-850-ATTY (888-850-2889)
  • Local Number: 801-783-3496

European Phone Support:

  • +49 (681) 85767-55

Customer Feedback

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Support Hours and Holidays

Attensity Support is available Monday through Friday from 5:00 AM to 5:00 PM Pacific Time.

All support issues that are logged on a holiday or during non-business hours, will be handled the next business day.

The 2014 holiday schedule is listed below:

  • January 1st, New Year’s Holiday, (Wednesday)
  • February 17th, President’s Day, (Monday)
  • April 18, Spring Holiday, (Friday)
  • May 26th, Memorial Day, (Monday)
  • July 4th, Independence Day, (Friday)
  • September 1st, Labor Day, (Monday)
  • November 27th, Thanksgiving Day, (Thursday)
  • November 28th, Day after Thanksgiving, (Friday)
  • December 24th, Winter Eve, (Wednesday)
  • December 25th, Winter Holiday, (Thursday)
  • December 31st, New Year’s Eve, (Wednesday)

Attensity Maintenance Windows

Attensity performs ongoing, proactive maintenance on the hardware and software systems and communications circuits that provide services to our customers. When performing any maintenance with the potential of causing a service interruption, Attensity schedules this activity to take place during a pre-planned maintenance window. Attensity makes every attempt to perform such maintenance without disruption of service.

Attensity on Demand = The typical maintenance window, when scheduled, is daily from 5:00PM to 8:00AM PT.

Attensity Respond = every Thursday 10:00PM to Friday 1:00AM PT.

Attensity Pipeline = 9:00pm – midnight PT every Friday.

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