Land Vehicles
Product defects that result in warranty expense have become a paramount issue for organizations who manufacture land vehicles (trucks, buses, heavy equipment, recreational vehicles) and automobiles, as well as for their suppliers. Defect repairs continue to drain profits and resources, all while warranty times are extended and recalls and quality issues are highly publicized events. Recent legislation, such as the TREAD Act, as well as other quality initiatives to improve customer loyalty, enhance reputation and reduce expense, have also caused manufacturers to renew their commitment to the creation and delivery of defect-free vehicles.
Attensity believes there is valuable information in what customers, service technicians, dealers and others tell manufacturers. What gets captured in text during a customer interaction or in a technician's repair notes contains not only useful information, but information that may not be available by any other means.
Attensity Server is able to extract relational facts, entities and events in real time from language-rich information. This functionality is the core of Attensity Text Analytic Suite, here specifically Attensity Warranty and Service Analysis designed for the automotive industry.
Attensity Warranty and Service Analysis provides a product defect management application enabling automotive OEMs and suppliers to drive down the cost of warranty claims by helping to reduce root cause analysis time and accelerating early warning of products defects. Based on breakthrough technology, Attensity's solution extracts valuable data hidden in free form text and combines it with other structured data to deliver high-value, actionable information. Instead of waiting six months to accumulate and manually process information to detect problems and determine their root cause, Attensity can help provide the systematic, granular data needed to accomplish these tasks in weeks.
Attensity Warranty and Service Analysis-
- Reduces warranty costs that add substantially to the bottom line
- Improves overall product quality and boosts customer satisfaction
- Controls the scope and cost of recalls and minimizes their impact
- Helps identify supplier issues
- Enhances product safety and controls litigation costs
- Helps meet overall quality goals and stringent compliance standards
