ATTENSITY VOICE OF THE CUSTOMER

Turn First Person Feedback Into First Person Intelligence™

Watch the ON-Demand Webinar on Attensity First Person Intelligence™

There is wisdom in the collaborative consciousness of markets. The opportunity lies in quickly and on an ongoing basis understanding that wisdom. Doing so involves converting first person customer feedback into First Person Intelligence™ - understanding the expanding flow of critical information inside and outside organizations in emails, blogs, web forums, surveys and customer service notes growing on the Internet and inside your company data stores at exponential rates, everyday.

Attensity takes that first person feedback and turns it into First Person Intelligence™.

Doing this yields 1) revelations of market shifts, customer expectations, desires and intentions, 2) responses of what to do about them and 3) measurable results to monitor adaptive efforts and crush competitors. Before you made educated guesses, now you can know.

Attensity customers use our Voice of the Customer applications to analyze First Person Intelligence™.

Attensity Voice of the Customer Applications

NET PROMOTER™ ROOT CAUSE

Understand the "why" behind customer satisfaction and Net Promoter® scores to determine what actions could be taken to improve scores and drive loyalty

SENTIMENT ANALYSIS

Understand how customers feel about your company, products, services, offerings and more and identify the top and emerging issues or root cause of customer sentiment

EARLY WARNING

Uncover issues with products and services as they are emerging and proactively take action to remedy them.

CALL CENTER OPTIMIZATION

Through an early understanding of emerging customer issues and trends, optimize call center activities by reducing inbound and repeat calls.

LAUNCH MONITORING

Get an early view on how new product introductions are doing by understanding customer sentiment, opinion and issues with the new offering.

PRODUCT INNOVATION AND QUALITY

Identify what customers are telling you is wrong with your products, feed the information back to product development and take action to improve the satisfaction of customers who have experienced product issues

FRAUD DETECTION

Identify and alert on fraudulent actions captured during customer interactions.

MARKET RESEARCH ANALYSIS

Analyze survey verbatim feedback to get at the root cause of given scores and identify "cries for help" in your survey responses and understand appropriate actions to mitigate customer communicated issues