Customer Support

Attensity ensures our customers’ success by providing technical assistance to quickly identify and resolve issues. Our support engineers are available to help you maximize efficiency so that you can focus on your projects at hand.

Standard Support Hours

Monday - Friday, 5:00am to 5:00pm, PT (Excluding holidays and weekends)

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Support Packages

Silver Support

Suitable for customers with support needs during normal business hours. The Silver Support is best for a company that needs standard guidance and assistance in getting started.

This Support Offering Includes:

  • Phone Support (Normal Business Hours)
  • Online Case Submission (Customer Support Portal)
  • Web Support
  • Email Support
  • 24x7 Knowledge-base Access

Gold Support

Suitable for customers with high availability requirements. The Gold Support offering program provides coverage 24x7 to help resolve production-critical P1 issues within a quick turn-around time.

This Support Offering Includes:

  • Phone support during normal business hours
  • Online Case Submission (Customer Support Portal)
  • Web Support
  • Email Support
  • 24x7 Knowledgebase access
  • 24x7 Coverage for Production-Critical P1 Issues

Observed Holidays

Date Holiday Day of the Week
January 1st New Year’s Day Thursday
February 16th President’s Day Monday
April 3rd Spring Holiday Friday
May 25th Memorial Day Monday
July 3rd Independence Day observed Friday
Sept 7th Labor Day Monday
Nov 26th Thanksgiving Day Thursday
Nov 27th Day after Thanksgiving Friday
Dec 24th Winter Eve Thursday
Dec 25th Winter Holiday Friday
Dec 31st New Year’s Eve Thursday

Attensity Maintenance

(SaaS/Hosted application)

Attensity performs ongoing, proactive maintenance on the hardware and software systems and communication circuits that provide services to our customers. When performing any maintenance with service interruption potential, Attensity schedules these activities during a pre-planned maintenance window. Attensity makes every attempt to perform maintenance without service disruption.

Regular maintenance schedule:

  • Attensity on Demand (AOD) Daily from 5:00 pm to 8:00 am PT on an as-needed basis. Details: Hardware, Server
    Software, Network Maintenance
  • Attensity Analyze (AOD) 3rd Thursday of the month from 2:00 pm to 2:00 am PT
    Details: Software Upgrade, Hotfix Installation, Application Configuration Changes
  • Attensity DiscoverNow and Pipeline Each Thursday from 8:00 pm to 11:00 pm PT
    Details: Software upgrade, Application Configuration Changes.
  • Contact Support

  • Phone
    North America Toll-Free:
    888-850-ATTY (888-850-2889) International: 801-783-3496

  • Email