Toll free 1-888-850-ATTY (888-850-2889)
Local call 1-801-783-3496
+49 (681) 85767-55
- Available Monday through Friday, 5:00am to 5:00pm Pacific Time (PT).
- All support issues logged in on a national US holiday or during non-business hours will be handled the next business day.
Attensity maintenance windows
Attensity performs ongoing, proactive maintenance on the hardware and software systems and communications circuits that provide services to our customers. When performing any maintenance with the potential of causing a service interruption, Attensity schedules this activity to take place during a pre-planned maintenance window. Attensity makes every attempt to perform such maintenance without disruption of service.
Attensity on Demand = daily from 5:00pm to 8:00am PT.
(for AOD server maintenance such as installation of OS hotfixes and upgrades, hardware upgrades, adding hardware resource, database maintenance and upgrades, etc.)
Attensity Respond = every Thursday 10:00pm to Friday 1:00am PT.
Attensity Q and Pipeline = every Thursday 10:00pm to Friday 1:00am PT.
Attensity Analyze = third Thursday of the month 2:00pm to 2:00am PT.
(maintenance for Analyze applications such as installation of application hotfixes, software upgrades, application services restart, configuration changes, etc.)