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"Our objective is very clear at Whirlpool - we are constantly striving to improve customer loyalty. To achieve this, we need insight into what our customers are telling us. With Attensity, we can glean valuable information from the more than 600,000 phone call interactions we have every month. This places us in an enviable position in terms of being able to proactively identify and address any potential problem areas and achieve our goal of increasing customer loyalty."-Tom Welke, Vice President of NAR Operations Team
Whirlpool
"We see a rush among content- oriented software suppliers toward marketing solutions targeted to vertical industries. The direction is refreshing, but the promise of specific business value from broadly horizontal platforms often falls short of the mark. It's refreshing to see a young firm like Attensity ground their business on the discipline and competence needed to craft highly focused business applications in a framework of information intelligence."-Hadley Reynolds, Vice President and Research Director
Delphi Group
"After evaluating a number of products, we quickly realized that almost all of the solutions available were either extremely expensive or required wide-sweeping process changes. The exception was Attensity Warranty. Not only does Attensity Warranty mesh well with existing business processes, it is much more cost effective than other solutions. And, we can use it to analyze both historical and future warranty information, an important capability that no other solution offers."-Tom Saputo, Director, Customer Services
NACCO Materials Handling Group
"Attensity addresses one of the most pervasive challenges facing government organizations today. The company's technology offers the kind of robust enterprise capabilities that we believe are essential to government organizations. It enables end users to sort through and analyze massive amounts of text-based data and take informed action quickly. Attensity delivers a highly accurate solution for extracting and classifying facts, entities and events from language-rich information providing critical functionality that supports government agencies."-Gilman Louie, CEO and President
In-Q-Tel
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