The Defense Logistics sector has a long tradition of product and process quality consciousness. Extensive quality processes and methodologies are adopted within internal product planning and manufacturing operations. However, it remains difficult to accurately assess potential quality and service issues after vehicles, equipment and parts and other items critical to our military have been shipped.

The reason for this shortcoming is that the use of standardized labor and part codes to identify reported problems does not correlate well with complex vehicle and component problems, and therefore often result in problem misrepresentation. Fully descriptive text is the most effective medium for communicating problems relating to complex parts and failure chains. Although free-form text entered by technicians and other service personnel is frequently available, it is difficult to analyze in an automated manner.

Attensity's Defense Logistics Analysis solution, a scalable text extraction solution, combines high levels of precision and recall to enable Department of Defense agencies and the armed forces prevent recurring field problems, and enable continuous process improvement. Defense logistics organizations use Attensity to improve the reliability and supportability of a variety of military vehicles, weapons and components, by converting unstructured data from service notes and repair logs into relational tables, so that an automated approach can be used to quickly identify and resolve manufacturing and maintenance issues.

• Intuitive query and exploration capabilities to uncover hidden trends and relationships within unstructured and structured data
• Flexible email and portal-based, event-driven early warning alerts that notify users of adverse situations
• Versatile, user-customizable charts and reports that combine the richness of unstructured data with existing structured data
• Event monitoring and notification through integration with existing workflow and alert systems
• Creation and submission of product failure and other adverse event reports

• Extraction of detail from service records provides unparalleled insight into root cause analysis of problems
• Extraction of information from technician notes provides alerts to potentially serious product/part, design or assembly issues
• Early detection of complex cause-and-effect trends involving vehicle systems, sub-systems and failure modes improves reaction times and safety