Early Detection, Warranty and Service Analysis Overview

Manufacturers face a continuing challenge in the high costs of product warranty and recalls, which amounts to billions of dollars every year. This has led to a renewed product and service quality consciousness, and a strong focus on early problem detection and resolution. Manufacturers are actively seeking early warning solutions that enable faster problem resolution, reduced failure rates and improved customer experiences through timely and actionable business intelligence.

The Attensity Warranty and Service Analysis solution offers a functionally rich, scaleable solution that relies on principles of Natural Language Processing (NLP) to extract facts from text; the who, what, why, where of issues and fuse them with structured data to uncover insightful data trends through powerful reporting and analytics. Attensity's unique application approach drives lower warranty expenses and reduced product recall probability through improved problem visibility and reduced detection-to-correction (DTC) cycles, and can dramatically improve customer satisfaction and profitability.

• Flexible email and portal-based, event-driven early warning alerts that notify users of adverse situations
• Out-of-the-box, business-specific dashboards to track key metrics and problem trends
• Versatile, user-customizable charts and reports that combine the richness of unstructured data with existing structured data
• Intuitive query and exploration capabilities to uncover hidden trends and relationships within unstructured and structured data

• Reduces exposure to safety and litigation issues
• Reduces warranty costs by faster notification, reaction and resolution of product quality issues through better causal analyses
• Minimizes product recall exposure by quickly identifying and responding to emerging failure chain issues
• Improves customer experiences through reduced part failure rates and enhanced service quality